Call Quality Analyst Salaries in Durham, NC
How Much Does a Call Quality Analyst Make in Durham, NC?
Updated April 01, 2025
As of April 01, 2025,
the average annual pay of Call Quality Analyst in Durham, NC is $78,196.
While Salary.com is seeing that Call Quality Analyst salary in Durham, NC can go up to $93,057
or down to $62,433, but most earn between $69,945 and $85,975.
Salary ranges can vary widely depending on many important factors,
including education, certifications, additional skills, and your experience levels.
With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Related Job Titles to Call Quality Analyst
Call Center Agent Quality Monitoring Analyst
$51,300
Durham, NC
Per Year
Call Center Agent Quality Monitoring Senior Analyst
$57,200
Durham, NC
Per Year
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Similar Job Salaries to Call Quality Analyst by Company
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| Company | average base salary in (usd) | range |
|---|---|---|
|
PNC Financial Services Group
Quality Analyst
|
$95,221/yr
|
RANGE: $85,636 - $104,806
|
|
PSG Global Solutions
Analyst-Quality
|
$84,548/yr
|
RANGE: $75,245 - $93,851
|
|
Pennymac
Call Quality Analyst I
|
$105,195/yr
|
RANGE: $94,606 - $115,785
|
|
CenterWell
Senior Call Quality Audit Professional- Remote nationwide
|
$91,584/yr
|
RANGE: $82,865 - $100,303
|
|
ASM Research, An Accenture Federal Services Company
Quality Assurance Analyst - Journeyman
|
$72,445/yr
|
RANGE: $65,275 - $79,616
|
|
Ferretti Search
Quality Assurance Analyst
|
$91,830/yr
|
RANGE: $83,510 - $100,151
|
|
Onslow Memorial Hospital
Clinical Quality Data Analyst
|
$67,228/yr
|
RANGE: $60,303 - $74,152
|
|
Glenmark Pharmaceuticals Inc.
Quality Control Analyst - Metrology
|
$71,045/yr
|
RANGE: $62,189 - $79,900
|
|
Dukehealth.org
IT Analyst - Quality Assurance
|
$94,606/yr
|
RANGE: $85,662 - $103,551
|
|
Goulston
Quality Control Analyst
|
$58,682/yr
|
RANGE: $51,368 - $65,995
|
What Does a Call Quality Analyst Do?
Quality assurance in call centers is important because it can enhance agent performance and maximize customer satisfaction.
Updated December 12, 2021
Learn about the basics of call quality, why call center QA is important, and tips to continuously improve call quality assurance.
Updated September 24, 2021
High school level education in science subjects and industry experience are usually the minimum requirements for entry-level Quality Control Analyst positions.
Updated December 17, 2021
It is important to have a robust quality assurance program, creating a team of analysts and understanding their roles and responsibilities.
Updated December 16, 2021
If, on the other hand, customer experience takes reign as the main concern of your business, your quality analyst might then use tools that survey your customer’s experiences directly using phone and email surveys.
Updated December 13, 2021
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Explore JobArchitectFrequently Asked Questions About a Call Quality Analyst Salaries
What is the average of a Call Quality Analyst in Durham, NC?
The Call Quality Analyst salary range is from $69,945 to $85,975, and the average Call Quality Analyst salary is $78,196/year in Durham, NC.
The Call Quality Analyst's salary will change in different locations.
Which location pays the highest Call Quality Analyst salary in the United States?
The Call Quality Analyst salary in San Jose, CA is $101,178
which is the highest in the US.
What kinds of reasons will influence the Call Quality Analyst's salary?
Besides the location, employees' education degree, related skills, and work experience also will influence the salary.
Try to improve your skills and experience to get a higher salary for the position of Call Quality Analyst.
What is the growth rate of the Call Quality Analyst's salary?
If you are thinking of becoming a Call Quality Analyst or planning the next step in your career, find the detailed salary report of a Call Quality Analyst.
