Call Quality Analyst Salaries in North Carolina
How Much Does a Call Quality Analyst Make in North Carolina?
Updated April 01, 2025
As of April 01, 2025,
the average annual pay of Call Quality Analyst in North Carolina is $76,231.
While Salary.com is seeing that Call Quality Analyst salary in NC can go up to $90,718
or down to $60,864, but most earn between $68,187 and $83,814.
Salary ranges can vary widely depending on many important factors,
including education, certifications, additional skills, and your experience levels.
With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Related Job Titles to Call Quality Analyst
Call Center Agent Quality Monitoring Analyst
$50,000
North Carolina
Per Year
Call Center Agent Quality Monitoring Senior Analyst
$55,800
North Carolina
Per Year
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Similar Job Salaries to Call Quality Analyst by Company
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| Company | average base salary in (usd) | range |
|---|---|---|
|
PSG Global Solutions
Analyst-Quality
|
$84,548/yr
|
RANGE: $75,245 - $93,851
|
|
OrthoCarolina
IT Quality Assurance Analyst
|
$83,662/yr
|
RANGE: $75,568 - $91,756
|
|
Experis
Product Quality Analyst
|
$89,230/yr
|
RANGE: $80,396 - $98,063
|
|
TELUS International
Software Quality Assurance Analyst
|
$77,718/yr
|
RANGE: $70,369 - $85,068
|
|
Hornet Staffing, Inc.
Quality Control Analyst I
|
$56,834/yr
|
RANGE: $50,187 - $63,481
|
|
Indivior PLC
IT Quality Systems Analyst
|
$88,859/yr
|
RANGE: $80,450 - $97,268
|
|
Beacon Hill Pharma
Quality Control Analyst I
|
$66,758/yr
|
RANGE: $58,752 - $74,765
|
|
Sunrise Systems Inc
Quality Control Analyst I
|
$66,758/yr
|
RANGE: $58,752 - $74,765
|
|
Actalent
Quality Control Laboratory Analyst
|
$65,673/yr
|
RANGE: $57,476 - $73,870
|
|
Guilford Medical Associates
Medical Quality Assurance Analyst
|
$75,271/yr
|
RANGE: $67,242 - $83,301
|
Top 10 Highest Paying Cities For Call Quality Analyst Jobs in North Carolina
It is important to understand how location impacts your career prospects in the United States.
There are some cities where a Call Quality Analyst can find a job easily with a greater salary paid then achieve a higher standard of living.
Below is the top cities list for Call Quality Analyst job salaries in North Carolina.
Some cities can pay higher salaries for Call Quality Analyst jobs, which can indicate that there is a large demand for Call Quality Analyst positions in this city.
The following table shows top 10 cities where the Call Quality Analyst salary is higher than other cities in North Carolina.
Raleigh takes first place in this list, followed by Cary, Durham.
The Call Quality Analyst salary is $78,750 in Raleigh,
which is lower than the national average. There is 0 city's Call Quality Analyst salary higher than national average in North Carolina.
The average salary for a Call Quality Analyst in North Carolina is $76,231,
but we found that the city with the highest salary for Call Quality Analyst jobs is Raleigh, NC, and it is higher than Cary.
Call Quality Analyst jobs in Raleigh can have the opportunity to earn higher salaries than in other cities in North Carolina.
| CITY | ANNUAL SALARY | MONTHLY PAY | WEEKLY PAY | HOURLY WAGE |
| Raleigh | $78,750 | $6,562 | $1,514 | $38 |
| Cary | $78,750 | $6,562 | $1,514 | $38 |
| Durham | $78,196 | $6,516 | $1,504 | $38 |
| Greenville | $78,188 | $6,516 | $1,504 | $38 |
| Rocky Mount | $78,188 | $6,516 | $1,504 | $38 |
| Wilson | $78,188 | $6,516 | $1,504 | $38 |
| Charlotte | $77,530 | $6,461 | $1,491 | $37 |
| Gastonia | $77,450 | $6,454 | $1,489 | $37 |
| Chapel Hill | $77,201 | $6,433 | $1,485 | $37 |
| Hickory | $76,720 | $6,393 | $1,475 | $37 |
What Does a Call Quality Analyst Do?
Quality assurance in call centers is important because it can enhance agent performance and maximize customer satisfaction.
Updated December 12, 2021
Learn about the basics of call quality, why call center QA is important, and tips to continuously improve call quality assurance.
Updated September 24, 2021
High school level education in science subjects and industry experience are usually the minimum requirements for entry-level Quality Control Analyst positions.
Updated December 17, 2021
It is important to have a robust quality assurance program, creating a team of analysts and understanding their roles and responsibilities.
Updated December 16, 2021
If, on the other hand, customer experience takes reign as the main concern of your business, your quality analyst might then use tools that survey your customer’s experiences directly using phone and email surveys.
Updated December 13, 2021
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Explore JobArchitectFrequently Asked Questions About a Call Quality Analyst Salaries
What is the average of a Call Quality Analyst in North Carolina?
The Call Quality Analyst salary range is from $68,187 to $83,814, and the average Call Quality Analyst salary is $76,231/year in North Carolina.
The Call Quality Analyst's salary will change in different locations.
Which location pays the highest Call Quality Analyst salary in the United States?
The Call Quality Analyst salary in San Jose, CA is $101,178
which is the highest in the US.
What kinds of reasons will influence the Call Quality Analyst's salary?
Besides the location, employees' education degree, related skills, and work experience also will influence the salary.
Try to improve your skills and experience to get a higher salary for the position of Call Quality Analyst.
What is the growth rate of the Call Quality Analyst's salary?
If you are thinking of becoming a Call Quality Analyst or planning the next step in your career, find the detailed salary report of a Call Quality Analyst.
