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As of September 01, 2026, the average salary for a Customer Experience Agent in Massachusetts is $46,070 per year, which breaks down to an hourly rate of $22.
However, a Customer Experience Agent's salary can vary significantly. Here’s a look at the typical salary range:
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Customer Experience Agent Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $50,796 | $4,233 | $977 | $24 |
| Average | $46,070 | $3,839 | $886 | $22 |
| 25th Percentile | $41,646 | $3,470 | $801 | $20 |
Beacon Biosignals - Boston, MA
FastLap Group, LLC - Waltham, MA
Artery Cleaners - Duxbury, MA
Planet Pharma - Woburn, MA
A Customer Experience Agent's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a Customer Experience Agent's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:
| Levels | Salary |
|---|---|
| Customer ... Level Customer Experience Agent | $41,108 |
| Customer ... Level Customer Experience Agent | $46,377 |
| Customer ... Level Customer Experience Agent | $54,308 |
| Customer ... Level Customer Experience Agent | $60,680 |
| Customer ... Level Customer Experience Agent | $68,052 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Experience Agents. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For Customer Experience Agent roles, the industry you choose can affect earning potential by as much as 30% (the gap between the highest and lowest paying industries). Data shows that the Financial Services and Biotechnology sectors offer the strongest compensation, at 15% above the average. In contrast, Customer Experience Agent positions in Edu., Gov't. & Nonprofit or Transportation typically offer lower base pay, as these industries often view Customer Experience Agent as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Financial Services | $52,980 | $25.0 | 15% |
| Biotechnology | $50,677 | $24.0 | 10% |
| Energy & Utilities | $50,677 | $24.0 | 10% |
| Healthcare | $49,755 | $24.0 | 8% |
| Pharmaceuticals | $49,755 | $24.0 | 8% |
Understanding how a Customer Experience Agent's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $50,796 | $4,233 | $977 | $24 |
| Average | $46,070 | $3,839 | $886 | $22 |
| 25th Percentile | $41,646 | $3,470 | $801 | $20 |
Ready to take the next step in your career? Browse thousands of current Customer Experience Agent job openings on our job board. Use the search bar below to find your perfect match.
BrightonONE
Brighton, MA
BrightonONE | Brighton, MA
Job Description. Job Description. Description. . Title. Director, Customer Experience. Job Type. Full-time. Location. Hybrid — 4 days per week in Bright more
3 Days Ago
Five Below
Peabody, MA
Five Below | Peabody, MA
Five Below - 300 Andover Street - Responsibilities: Wowing customers through personal contact. Train crew on BEST customer service experience. Lead store t... more
3 Days Ago
Arbella Insurance
Quincy, MA
Arbella Insurance | Quincy, MA
Arbella Customer Experience ProfessionalExceptional opportunity to join our dynamic Customer Service Team. At Arbella, we're focused on people. We work har... more
4 Days Ago
Spirax Group
Wilmington, MA
Spirax Group | Wilmington, MA
Customer Experience RepresentativeWhen you join Watson-Marlow Fluid Technology Solutions, a part of the Spirax Group, you will be integrated into a coopera... more
4 Days Ago
Amcor plc
Devens, MA
Amcor plc | Devens, MA
Accelerate The PossibleJoin a winning Amcor team that's transforming the packaging industry and improving lives around the world.At Amcor, we unpack possib... more
4 Days Ago
TJ Maxx
Peabody, MA
TJ Maxx | Peabody, MA
T.J. Maxx - 300 Andover St, Peabody, MA 01960, United States of America Department Manager As a Customer Experience Coordinator at T.J. Maxx, you'll:Take a... more
4 Days Ago
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