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As of September 01, 2026, the average salary for a Customer Experience Agent in New York is $45,003 per year, which breaks down to an hourly rate of $22.
However, a Customer Experience Agent's salary can vary significantly. Here’s a look at the typical salary range:
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Customer Experience Agent Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $49,620 | $4,135 | $954 | $24 |
| Average | $45,003 | $3,750 | $865 | $22 |
| 25th Percentile | $40,682 | $3,390 | $782 | $20 |
DFT Communications - Fredonia, NY
Tompkins Financial Corporation - Ithaca, NY
Paraco Gas Corp - Port Chester, NY
Behavioral Health Services North Inc - Morrisonville, NY
A Customer Experience Agent's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a Customer Experience Agent's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:
| Levels | Salary |
|---|---|
| Customer ... Level Customer Experience Agent | $40,156 |
| Customer ... Level Customer Experience Agent | $45,303 |
| Customer ... Level Customer Experience Agent | $53,051 |
| Customer ... Level Customer Experience Agent | $59,275 |
| Customer ... Level Customer Experience Agent | $66,477 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Experience Agents. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For Customer Experience Agent roles, the industry you choose can affect earning potential by as much as 30% (the gap between the highest and lowest paying industries). Data shows that the Financial Services and Biotechnology sectors offer the strongest compensation, at 15% above the average. In contrast, Customer Experience Agent positions in Edu., Gov't. & Nonprofit or Transportation typically offer lower base pay, as these industries often view Customer Experience Agent as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Financial Services | $51,753 | $25.0 | 15% |
| Biotechnology | $49,503 | $24.0 | 10% |
| Energy & Utilities | $49,503 | $24.0 | 10% |
| Healthcare | $48,603 | $23.0 | 8% |
| Pharmaceuticals | $48,603 | $23.0 | 8% |
Understanding how a Customer Experience Agent's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $49,620 | $4,135 | $954 | $24 |
| Average | $45,003 | $3,750 | $865 | $22 |
| 25th Percentile | $40,682 | $3,390 | $782 | $20 |
Ready to take the next step in your career? Browse thousands of current Customer Experience Agent job openings on our job board. Use the search bar below to find your perfect match.
Catbird
New York, NY
Catbird | New York, NY
Job Description. Job Description. Catbird, a DTC demi-fine jewelry company, is looking for an Associate Director of Customer Experience to own the full CX... more
4 Days Ago
LC GROUP
New York City, NY
LC GROUP | New York City, NY
Job Description This is a remote position.We are seeking a detail-oriented Customer Experience Representative to support our clients through timely, accura... more
5 Days Ago
AAA Western and Central New York
Buffalo, NY
AAA Western and Central New York | Buffalo, NY
Travel Customer Experience RepresentativeAt AAA Western and Central New York, our Associates are committed to providing our members with a totally satisfyi... more
5 Days Ago
TJ Maxx
Elmira, NY
TJ Maxx | Elmira, NY
T.J. Maxx - 830 County Route 64, Big Flats Consumer Square, Elmira, NY 14903, United States of America Department Manager As a Customer Experience Coordina... more
5 Days Ago
Paxos
New York City, NY
Paxos | New York City, NY
Paxos Support AssociateToday's financial infrastructure is archaic, expensive, inefficient and risky supporting a system that leaves out more people than i... more
5 Days Ago
Marshalls
Newark, NY
Marshalls | Newark, NY
Marshalls - 800 West Miller St, Newark Plaza, Newark, NY 14513, United States of America Department Manager As a Customer Experience Coordinator at Marshal... more
5 Days Ago
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