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As of September 01, 2026, the average salary for a Customer Experience Agent in Virginia is $42,628 per year, which breaks down to an hourly rate of $20.
However, a Customer Experience Agent's salary can vary significantly. Here’s a look at the typical salary range:
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Customer Experience Agent Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $47,001 | $3,917 | $904 | $23 |
| Average | $42,628 | $3,552 | $820 | $20 |
| 25th Percentile | $38,535 | $3,211 | $741 | $19 |
Flagship Carwash - Herndon, VA
A1 Door Company - Richmond, VA
InterChange Group, Inc. - Mount Crawford, VA
Enterprise Mobility Inc - Roanoke, VA
A Customer Experience Agent's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a Customer Experience Agent's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:
| Levels | Salary |
|---|---|
| Customer ... Level Customer Experience Agent | $38,037 |
| Customer ... Level Customer Experience Agent | $42,912 |
| Customer ... Level Customer Experience Agent | $50,251 |
| Customer ... Level Customer Experience Agent | $56,147 |
| Customer ... Level Customer Experience Agent | $62,969 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Experience Agents. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For Customer Experience Agent roles, the industry you choose can affect earning potential by as much as 30% (the gap between the highest and lowest paying industries). Data shows that the Financial Services and Biotechnology sectors offer the strongest compensation, at 15% above the average. In contrast, Customer Experience Agent positions in Edu., Gov't. & Nonprofit or Transportation typically offer lower base pay, as these industries often view Customer Experience Agent as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Financial Services | $49,022 | $24.0 | 15% |
| Biotechnology | $46,891 | $23.0 | 10% |
| Energy & Utilities | $46,891 | $23.0 | 10% |
| Healthcare | $46,038 | $22.0 | 8% |
| Pharmaceuticals | $46,038 | $22.0 | 8% |
Understanding how a Customer Experience Agent's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $47,001 | $3,917 | $904 | $23 |
| Average | $42,628 | $3,552 | $820 | $20 |
| 25th Percentile | $38,535 | $3,211 | $741 | $19 |
Ready to take the next step in your career? Browse thousands of current Customer Experience Agent job openings on our job board. Use the search bar below to find your perfect match.
TJ Maxx
Virginia Beach, VA
TJ Maxx | Virginia Beach, VA
T.J. Maxx - 5252 Fairfield Shopping Ctr, Virginia Beach, VA 23464, United States of America Department Manager As a Customer Experience Coordinator at T.J.... more
5 Days Ago
Home Goods
Richmond, VA
Home Goods | Richmond, VA
TJX Off-Price Retail Store Team MemberAt TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our ... more
5 Days Ago
Flagship Car Wash
Herndon, VA
Flagship Car Wash | Herndon, VA
Customer Experience CoordinatorThe Customer Experience Coordinator is responsible for managing escalated customer concerns received through Spotless Brands... more
5 Days Ago
TJ Maxx
Alexandria, VA
TJ Maxx | Alexandria, VA
T.J. Maxx - 6700-B Richmond Highway, Beacon Center Shopping Center, Alexandria, VA 22306, United States of America Department Manager As a Customer Experie... more
5 Days Ago
TJ Maxx
Culpeper, VA
TJ Maxx | Culpeper, VA
T.J. Maxx - 703 Dominion Square Shopping Center, Culpeper, VA 22701, United States of America Department Manager As a Customer Experience Coordinator at T.... more
5 Days Ago
TJ Maxx
Newport News, VA
TJ Maxx | Newport News, VA
T.J. Maxx - 12551 Jefferson Ave, Jefferson Commons, Newport News, VA 23602, United States of America Department Manager As a Customer Experience Coordinato... more
5 Days Ago
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