Director of Customer Care Salary in Canton, OH

How much does a Director of Customer Care make in Canton, OH?

As of March 01, 2025, the average annual salary for a Director of Customer Care in Canton, OH is $170,800. According to Salary.com, salaries can range from a low of $129,310 to a high of $215,641, with most professionals earning between $149,083 and $194,272.

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Salary range for a Director of Customer Care

$149,083 to $194,272

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Director of Customer Care

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Job Openings for Director of Customer Care in Canton, OH

What does a Director of Customer Care do?

Common responsibilities of a Director of Customer Care

Support and service delivery professionals required.

January 22, 2023

Drive employee engagement and high-performance culture of the Customer Care Operations team, ensuring effective performance management, coaching, and development of the team and creating an environment where people can excel through accountability, encouragement, and empowerment.

September 23, 2022

Create and present cost-benefit analyses regarding recommended changes to CC operations.

October 30, 2022

Demonstrate our five core values of Integrity, Customer Responsiveness, Innovation, Passionate Contribution & Empowerment and Continuous Improvement.

December 06, 2022

Tracks trends, makes decisions based on organized information, and supports decisions with articulate written and verbal communications.

January 31, 2023

Provide effective, constructive and appropriate feedback and leadership to direct reports to foster positive, team atmosphere.

March 15, 2023

Develop and direct the management of the Customer Care Team to ensure customer satisfaction, improved call efficiency, low abandonment and improved employee product knowledge.

April 12, 2023

Train, develop and manage all employees in warranty department in construction knowledge.

April 18, 2023

Meet and exceed customer speed standards including daily adherence to staffing lines, agent hiring, and agent attrition.

April 30, 2023

Prepares or directs the preparation of reports, management analysis, and information to establish business plans and report on the performance of the contact center.

May 17, 2023

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Director of Customer Care Salary By Experience Levels in Canton, OH

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RELEVANT JOB EXPERIENCE

Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.

Director of Customer Care Salary By Level of Education in Canton, OH

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LEVEL OF EDUCATION

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Average Salary Range for Director of Customer Care in Canton, OH

Average Base Salary

Core compensation

149083

194272

170800

Average Total Cash Compensation

Includes base and annual incentives

168328

234058

198604

What is the average salary for Director of Customer Care in 2025?

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Director of Customer Care in Canton, OH. The base salary for Director of Customer Care ranges from $149,083 to $194,272 with the average base salary of $170,800. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $168,328 to $234,058 with the average total cash compensation of $198,604.

View Average Salary for Director of Customer Care as table

	Average Salary	Average Salary Range
Base Salary	$170,800	$149,083 - $194,272
Bonus	$27,804	$19,246 - $39,786
Total Pay	$198,604	$168,328 - $234,058

* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.

* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.

Director of Customer Care Salary Near Canton, OH

CITY, STATE	AVERAGE SALARY RANGE	COMPARE TO Canton, OH
CITY, STATE Akron, OH	AVERAGE SALARY RANGE $152,270 - $198,426	COMPARE TO Canton, OH
CITY, STATE Cuyahoga Falls, OH	AVERAGE SALARY RANGE $152,270 - $198,426	COMPARE TO Canton, OH
CITY, STATE Youngstown, OH	AVERAGE SALARY RANGE $149,368 - $194,644	COMPARE TO Canton, OH
CITY, STATE Lakewood, OH	AVERAGE SALARY RANGE $156,561 - $204,016	COMPARE TO Canton, OH
CITY, STATE Weirton, WV	AVERAGE SALARY RANGE $154,616 - $201,483	COMPARE TO Canton, OH
CITY, STATE Cleveland, OH	AVERAGE SALARY RANGE $156,561 - $204,016	COMPARE TO Canton, OH

See salaries for Director of Customer Care in locations close to Canton, OH. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.

About Canton, Ohio

Canton (/ˈkæntən/) is a city in and the county seat of Stark County, Ohio, United States. Canton is located approximately 60 miles (97 km) south of Cleveland and 20 miles (32 km) south of Akron in Northeast Ohio. The city lies on the edge of Ohio's extensive Amish country, particularly in Holmes and Wayne counties to the city's west and southwest. Canton is the largest municipality in the Canton-Massillon, OH Metropolitan Statistical Area, which includes all of Stark and Carroll counties. As of the 2010 Census, the population was 73,007, making Canton eighth among Ohio cities in population. F...

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

View Salary for Similar Jobs to Director of Customer Care in Canton, OH

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JOB TITLE	LOCATION	MINIMUM SALARY	MAXIMUM SALARY
JOB TITLE Customer Care Director	LOCATION Canton, OH	MINIMUM SALARY $147,200	MAXIMUM SALARY $192,300
JOB TITLE Customer Service Director	LOCATION Canton, OH	MINIMUM SALARY $147,116	MAXIMUM SALARY $192,201
JOB TITLE Customer Care Senior Manager	LOCATION Canton, OH	MINIMUM SALARY $117,400	MAXIMUM SALARY $151,300
JOB TITLE Customer Care Executive	LOCATION Canton, OH	MINIMUM SALARY $198,490	MAXIMUM SALARY $261,390
JOB TITLE Customer Care Supervisor	LOCATION Canton, OH	MINIMUM SALARY $64,900	MAXIMUM SALARY $84,700
JOB TITLE Customer Care Manager	LOCATION Canton, OH	MINIMUM SALARY $85,400	MAXIMUM SALARY $110,500

The Director of Customer Care job could be listed using titles that are not exactly the same, but actually are for the same or very similar job. Here are some job titles in Canton, OH that might be a good fit for the type of job and salary you are looking for.

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149083

194272

About Canton, Ohio Canton (/ˈkæntən/) is a city in and the county seat of Stark County, Ohio, United States. Canton is located approximately 60 miles (97 km) south of Cl....More

Canton, Ohio area prices were up 1.3% from a year ago

Director of Customer Care Salary in popular cities: Columbus, Cleveland, Cincinnati

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