Support Desk Analyst Salary in Durham, North Carolina

How much does a Support Desk Analyst make in Durham, NC?

As of March 01, 2025, the average annual salary for a Support Desk Analyst in Durham, NC is $57,929. Salary.com reports that pay typically ranges from $52,422 to $64,657, with most professionals earning between $47,408 and $70,783.

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Salary range for a Support Desk Analyst

$52,422 to $64,657

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Support Desk Analyst

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Job Openings for Support Desk Analyst in Durham, NC

What does a Support Desk Analyst do?

Common responsibilities of a Support Desk Analyst

Respond to and resolve incidents regarding hardware, software, and network issues on computer workstations and other devices in corporate offices, facilities, and locations.

October 14, 2022

Create and manage tickets for service requests, alerts, issues and incidents and follow through until service is restored.

January 28, 2023

Assisting world-wide users by responding to queries via chat, email, or phone regarding technical questions and problems.

March 11, 2023

Actively maintain documentation such as knowledge base articles or FAQs, inspect and assist in managing the ticketing system for trends to help drive improvements to the help desk as well as information technology systems, tools and products.

March 16, 2023

Support instance configurations, variances, workflows, website structures, user roles, accounts and permissions, and content types.

March 23, 2023

Demonstrated knowledge, expertise, and relevant experience providing a full range of Integrated Logistics Support (ILS) support services sustaining the mission of vessels assigned to operate across all theaters worldwide to include.

April 17, 2023

Document troubleshooting instructions used to resolve complex issues and publish to the Knowledge Base.

April 23, 2023

Understand the processes and procedures used to conduct business in the Manufacturing industry so you can provide support across the corporate enterprise.

April 27, 2023

Monitor voice-mail for calls received outside normal hours of operation, adding any request to the Help Desk Call Tracking Database system.

May 15, 2023

Provide technical guidance (written and verbal), training, and coordination of operational functions in a pro-active manner, including monitoring and preventative maintenance of systems executing the CHPS software suite.

May 16, 2023

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Support Desk Analyst Salary By Experience Levels in Durham, NC

How much should you be earning in Support Desk Analyst in Durham, NC based on your current experience?

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RELEVANT JOB EXPERIENCE

Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.

Support Desk Analyst Salary By Level of Education in Durham, NC

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LEVEL OF EDUCATION

Depending on the job, educational levels may have a significant impact on pay levels. Be informed and understand how things like education and certifications can help to increase potential earnings for the career you are interested in. Please visit Professional Salary Report for more details.

Average Salary Range for Support Desk Analyst in Durham, NC

Average Base Salary

Core compensation

52422

64657

57929

Average Total Cash Compensation

Includes base and annual incentives

53308

66404

59178

What is the average salary for Support Desk Analyst in 2025?

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Support Desk Analyst in Durham, NC. The base salary for Support Desk Analyst ranges from $52,422 to $64,657 with the average base salary of $57,929. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $53,308 to $66,404 with the average total cash compensation of $59,178.

View Average Salary for Support Desk Analyst as table

	Average Salary	Average Salary Range
Base Salary	$57,929	$52,422 - $64,657
Bonus	$1,250	$886 - $1,747
Total Pay	$59,178	$53,308 - $66,404

* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.

* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.

Support Desk Analyst Salary Near Durham, NC

CITY, STATE	AVERAGE SALARY RANGE	COMPARE TO Durham, NC
CITY, STATE Chapel Hill, NC	AVERAGE SALARY RANGE $52,156 - $64,330	COMPARE TO Durham, NC
CITY, STATE Cary, NC	AVERAGE SALARY RANGE $52,784 - $65,104	COMPARE TO Durham, NC
CITY, STATE Raleigh, NC	AVERAGE SALARY RANGE $52,784 - $65,104	COMPARE TO Durham, NC
CITY, STATE Burlington, NC	AVERAGE SALARY RANGE $51,528 - $63,554	COMPARE TO Durham, NC
CITY, STATE High Point, NC	AVERAGE SALARY RANGE $52,064 - $64,216	COMPARE TO Durham, NC
CITY, STATE Greensboro, NC	AVERAGE SALARY RANGE $51,755 - $63,835	COMPARE TO Durham, NC

See salaries for Support Desk Analyst in locations close to Durham, NC. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.

About Durham, North Carolina

Durham is a city in and the county seat of Durham County in the U.S. state of North Carolina. The U.S. Census Bureau estimated the city's population to be 251,893 as of July 1, 2014, making it the 4th-most populous city in North Carolina, and the 78th-most populous city in the United States. Durham is the core of the four-county Durham-Chapel Hill Metropolitan Area, which has a population of 542,710 as of U.S. Census 2014 Population Estimates. The US Office of Management and Budget also includes Durham as a part of the Raleigh-Durham-Chapel Hill Combined Statistical Area, which has a populatio...

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

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JOB TITLE Support Desk Technician	LOCATION Durham, NC	MINIMUM SALARY $52,422	MAXIMUM SALARY $64,657
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JOB TITLE Service Desk Support	LOCATION Durham, NC	MINIMUM SALARY $50,149	MAXIMUM SALARY $62,450
JOB TITLE IT Support Desk	LOCATION Durham, NC	MINIMUM SALARY $57,111	MAXIMUM SALARY $71,827

The Support Desk Analyst job could be listed using titles that are not exactly the same, but actually are for the same or very similar job. Here are some job titles in Durham, NC that might be a good fit for the type of job and salary you are looking for.

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