Support Desk Analyst Salary in Roanoke, Virginia

How much does a Support Desk Analyst make in Roanoke, VA?

As of March 01, 2025, the average annual salary for a Support Desk Analyst in Roanoke, VA is $55,295. Salary.com reports that pay typically ranges from $50,039 to $61,718, with most professionals earning between $45,253 and $67,565.

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Salary range for a Support Desk Analyst

$50,039 to $61,718

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Support Desk Analyst

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Job Openings for Support Desk Analyst in Roanoke, VA

What does a Support Desk Analyst do?

Common responsibilities of a Support Desk Analyst

Respond to and resolve incidents regarding hardware, software, and network issues on computer workstations and other devices in corporate offices, facilities, and locations.

October 14, 2022

Create and manage tickets for service requests, alerts, issues and incidents and follow through until service is restored.

January 28, 2023

Assisting world-wide users by responding to queries via chat, email, or phone regarding technical questions and problems.

March 11, 2023

Actively maintain documentation such as knowledge base articles or FAQs, inspect and assist in managing the ticketing system for trends to help drive improvements to the help desk as well as information technology systems, tools and products.

March 16, 2023

Support instance configurations, variances, workflows, website structures, user roles, accounts and permissions, and content types.

March 23, 2023

Demonstrated knowledge, expertise, and relevant experience providing a full range of Integrated Logistics Support (ILS) support services sustaining the mission of vessels assigned to operate across all theaters worldwide to include.

April 17, 2023

Document troubleshooting instructions used to resolve complex issues and publish to the Knowledge Base.

April 23, 2023

Understand the processes and procedures used to conduct business in the Manufacturing industry so you can provide support across the corporate enterprise.

April 27, 2023

Monitor voice-mail for calls received outside normal hours of operation, adding any request to the Help Desk Call Tracking Database system.

May 15, 2023

Provide technical guidance (written and verbal), training, and coordination of operational functions in a pro-active manner, including monitoring and preventative maintenance of systems executing the CHPS software suite.

May 16, 2023

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Support Desk Analyst Salary By Experience Levels in Roanoke, VA

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RELEVANT JOB EXPERIENCE

Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.

Support Desk Analyst Salary By Level of Education in Roanoke, VA

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LEVEL OF EDUCATION

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Average Salary Range for Support Desk Analyst in Roanoke, VA

Average Base Salary

Core compensation

50039

61718

55295

Average Total Cash Compensation

Includes base and annual incentives

50885

63385

56488

What is the average salary for Support Desk Analyst in 2025?

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Support Desk Analyst in Roanoke, VA. The base salary for Support Desk Analyst ranges from $50,039 to $61,718 with the average base salary of $55,295. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $50,885 to $63,385 with the average total cash compensation of $56,488.

View Average Salary for Support Desk Analyst as table

	Average Salary	Average Salary Range
Base Salary	$55,295	$50,039 - $61,718
Bonus	$1,193	$846 - $1,667
Total Pay	$56,488	$50,885 - $63,385

* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.

* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.

Support Desk Analyst Salary Near Roanoke, VA

CITY, STATE	AVERAGE SALARY RANGE	COMPARE TO Roanoke, VA
CITY, STATE Lynchburg, VA	AVERAGE SALARY RANGE $49,671 - $61,264	COMPARE TO Roanoke, VA
CITY, STATE Beckley, WV	AVERAGE SALARY RANGE $48,896 - $60,309	COMPARE TO Roanoke, VA
CITY, STATE Greensboro, NC	AVERAGE SALARY RANGE $51,755 - $63,835	COMPARE TO Roanoke, VA
CITY, STATE High Point, NC	AVERAGE SALARY RANGE $52,064 - $64,216	COMPARE TO Roanoke, VA
CITY, STATE Winston Salem, NC	AVERAGE SALARY RANGE $51,934 - $64,056	COMPARE TO Roanoke, VA
CITY, STATE Burlington, NC	AVERAGE SALARY RANGE $51,528 - $63,554	COMPARE TO Roanoke, VA

See salaries for Support Desk Analyst in locations close to Roanoke, VA. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.

About Roanoke, Virginia

According to the United States Census Bureau, the city has a total area of 42.9 square miles (111.1 km2), of which 42.5 square miles (110.1 km2) is land and 0.3 square miles (0.8 km2) (0.8%) is water. Roanoke is located in the valley and ridge province of Virginia immediately west of the Blue Ridge Mountains and east of the Allegheny Mountains Within the city limits is Mill Mountain, which stands detached from surrounding ranges. Its summit features the Roanoke Star, Mill Mountain Zoo, the Discovery Center interpretive building, and an overlook of the Roanoke Valley. The Appalachian Trail runs...

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

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JOB TITLE Support Desk Technician	LOCATION Roanoke, VA	MINIMUM SALARY $50,039	MAXIMUM SALARY $61,718
JOB TITLE Support Desk Manager	LOCATION Roanoke, VA	MINIMUM SALARY $97,440	MAXIMUM SALARY $123,451
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JOB TITLE IT Support Desk	LOCATION Roanoke, VA	MINIMUM SALARY $62,215	MAXIMUM SALARY $76,489

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