Develops new reporting and analytics that will drive business results and discovers new ways to cull data to provide new streams of metric based information.
October 22, 2022
Understand current process workflow and come up with the proactive MIS / ideas to assist business with improved performance.
January 18, 2023
Review, analyze, and assess the long term forecast validate for accuracy based on recent results, trends in contact volume, and productivity, as well as site level staffing attainment capabilities.
March 23, 2023
Demonstrated experience in the definition of systems strategy, gathering and documenting business requirements, leading fit-gap analysis, as-is and to- be business process designs, conference room pilots (CRPs) functional configuration, testing, client user training.
March 24, 2023
Collaborate with Finance, Analytics, Operations, Product Management, Technology, Human Resources, and Change Management business partners to communicate opportunities for business improvement and explain deviations from operating plans.
April 18, 2023
Manage & further develop an existing WFM function in order to deliver service requirements, commercial requirements, maximize revenue and optimize cost.
April 21, 2023
Create a dynamic contact center culture while driving operational performance of the customer service department by developing, managing, and monitoring strategies to improve customer services operations.
April 28, 2023
Acts as subject matter expert related to the effective use of analytical methodologies, particularly those related to decision tree, time series data, forecasting, and econometric modeling.
May 12, 2023
