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Develops and administers policies and procedures for evaluating and improving the quality of products, materials, components and/or manufacturing processes. Makes recommendations to ensure production runs meet established quality standards and predicted yields. Ensures employees follow established procedures and complete quality assurance work within time and budgetary constraints. May be responsible for ensuring products meet international quality standards such as ISO 9001. Works across a variety of quality assurance disciplines. Requires a bachelor's degree. Typically reports to a head of a... view job details

The Nutrition Manager consults and coordinates with dietitians to ensure all menus comply with general dietetic standards and accurately fulfill prescribed nutrition plans. Manages the staff that plans, prepares, and delivers meals to patients. Being a Nutrition Manager monitors and ensures proper nutrition education is provided. Monitors intake and acceptance of meals, snacks, and supplements. In addition, Nutrition Manager manages all food service operations. May require a bachelor's degree. Typically reports to a director. The Nutrition Manager manages subordinate staff in the day-to-day pe... view job details

Manages a team of service representatives that respond to customer inquiries via live chat. Ensures that service standards are established and attained. Responds to and resolves escalated issues. Monitors and analyzes service activity data and utilizes findings to develop training and service improvement resources. Coaches team members on best practices for responding to inquiries. Reports customer feedback, trends, and issues to stakeholders and collaborates to recommend solutions or suggest changes to website, products, or services. Typically requires a bachelor's degree. Typically reports t... view job details

Manages a team or unit of technical customer support staff that respond to requests from customers by phone, e-mail, or chat. Provides mentoring, leadership, and organization to supervisors and teams. Implements processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Makes recommendations for changes to products or services based on customer feedback and requests. Coordinates across functions to support future produ... view job details

Oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine the validity of complaints and design and implement product or process changes to reduce the number of complaints. Requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree of individual discretion. May require a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level man... view job details

Oversees the daily operations of the organization's food service function. Monitors inventory levels and purchases food, kitchen equipment, and other supplies as needed. Establishes quality standards for foods and maintains cleanliness of the facilities in accordance with state or local regulations. May require an associate degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typ... view job details

Plans and implements programs to meet the social and emotional needs of patients and patients' families in a health care setting. Develops plans for patient care after release from treatment. Provides social services to patients/clients and their families. Collaborates with physicians, nurses, patients and their families to assess patient social needs and monitor progress of medical treatment. Coordinates planning for post-discharge care. Supervises professional staff. Prepares departmental budgets and reports. Requires a master's degree of Social Work. Typically reports to a director. Manages... view job details

Responsible for managing all phases of creative development work from concept to completion. Oversees the creation of art, photo, copy, and layout for creative projects. Implements policies and standards that reinforce the organization's branding strategy and quality goals. Manages and develops a team of designers, copywriters, project managers and vendors. Leads the development of creative briefs and utilizes design methodologies that meet the business objectives and timelines of the organization and stakeholders. Evaluates and adopts the most effective tools and techniques across all media. ... view job details

Assists the Restaurant Manager in the overall operations of the restaurant. Recruits and trains restaurant employees. Assists in inventory control and budgeting. Ensures that regulatory guidelines of the food services industry are being followed by all employees. Requires a high school diploma or its equivalent. Typically reports to a manager. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. Typ... view job details

The Electro/Mechanical Equipment Field Service Representative I troubleshoots malfunctions by reworking, repairing, or modifying non-conforming parts and assemblies within equipment. Provides on-site support and technical assistance with various electro-mechanical products, equipment, and systems. Being an Electro/Mechanical Equipment Field Service Representative I performs trial runs of machinery to test quality and performance rates and trains users on operation and maintenance. Installs new equipment or upgrades and provides routine maintenance to ensure function and uptime. In addition, El... view job details

Manages an organization's engineering activities to develop or improve technical products, systems, or processes that meet specified requirements and standards. Manages engineering projects through their entire lifecycle, including cost and requirement analysis, scheduling, and coordinating activities with stakeholders. Monitors schedules and deadlines and prioritizes projects to ensure timely delivery and customer satisfaction. Establishes engineering methodologies, principles, and tools to support training, process improvements, and best practices and protocols. Leads initiatives with other ... view job details

The Electro/Mechanical Equipment Field Service Representative IV troubleshoots malfunctions by reworking, repairing, or modifying non-conforming parts and assemblies within equipment. Provides on-site support and technical assistance with various electro-mechanical products, equipment, and systems. Being an Electro/Mechanical Equipment Field Service Representative IV performs trial runs of machinery to test quality and performance rates and trains users on operation and maintenance. Installs new equipment or upgrades and provides routine maintenance to ensure function and uptime. In addition, ... view job details

Manages service, repair, and overall maintenance tasks for aerospace products or parts to ensure the efficiency and reliability of aerospace systems. Oversees and schedules maintenance tasks to delegate workflow and ensure timely completion. Reviews records of services and procedures performed to ensure routine inspection of aerospace components. Develops policies and procedures to ensure maintenance activities are in compliance with aviation regulations and safety standards. Researches technical handbooks and aerospace craft requirements to recommend tools and procedures to test equipment and... view job details

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The Customer Service Center Traffic and Scheduling Analyst II utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Customer Service Center Traffic and Scheduling Analyst II collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. In addition, Customer... view job details

The Customer Service Center Traffic and Scheduling Analyst III utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Customer Service Center Traffic and Scheduling Analyst III collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. In addition, Custom... view job details

The Customer Service Center Traffic and Scheduling Analyst I utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Customer Service Center Traffic and Scheduling Analyst I collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. In addition, Customer S... view job details

Manages an association or member organization's service operations to expand membership, deliver member satisfaction, and achieve strategic goals. Implements programs and initiatives to engage current members and recruit new ones. Follows service operational standards and policies to deliver efficient services to members. Utilizes web or social media processes to promote the organization and distribute membership information to prospective members. Maintains a database or system using data collection processes, tools, and analysis to measure and report on member satisfaction and retention. Typ... view job details