As of April 22, 2025, the average annual salary for a Technical Customer Support Representative - Tier 2 in the United Kingdom is £28,700, with an hourly rate of £14, according to Salary.com Global Salary IQ data. The average salary ranges from £27,100 to £31,600, influenced by factors like location, education, experience, and more.

Global Market Data
25TH   £27,100
50TH(Median)   £28,700
75TH   £31,600
Technical Customer Support Representative - Tier 2 Salaries by Percentile
Percentile Salary Location Last Updated
25th Percentile Technical Customer Support Representative - Tier 2 Salary £27,100 United Kingdom April 22, 2025
50th Percentile Technical Customer Support Representative - Tier 2 Salary £28,700 United Kingdom April 22, 2025
75th Percentile Technical Customer Support Representative - Tier 2 Salary £31,600 United Kingdom April 22, 2025

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How Much Does a Technical Customer Support Representative - Tier 2 Make by Hour, Week, Month, and Year?

Last Updated on April 22, 2025

Salary.com provides you with accurate and diversified Technical Customer Support Representative - Tier 2 salary data based on specialized databases to help you get a fairer salary. The average annual pay for a Technical Customer Support Representative - Tier 2 is about £28,700 a year, this translates to an approximate hourly rate of £14, a monthly salary of about £2,392, and a weekly pay of around £552. Click the switch button below to see more details about Technical Customer Support Representative - Tier 2 hourly pay, weekly pay, monthly pay, and so on.

How Much Do Technical Customer Support Representative - Tier 2s Earn at Different Levels in 2025?

A Technical Customer Support Representative - Tier 2's salary varies significantly based on experience level. Entry typically earn £27,530 - £28,461, while Intermediate make £27,601 - £28,533, Senior earn £27,912 - £28,916, Specialist earn £28,581 - £30,128, Expert can reach £29,133 - £30,821 or more, depending on the company and location.

Levels Salary
Entry Level Technical Customer Support Representative - Tier 2 £28,175
Intermediate Level Technical Customer Support Representative - Tier 2 £28,222
Senior Level Technical Customer Support Representative - Tier 2 £28,533
Specialist Level Technical Customer Support Representative - Tier 2 £29,566
Expert Level Technical Customer Support Representative - Tier 2 £30,215
£28,175 0 yr
£28,222 < 2 yrs
£28,533 2-4 yrs
£29,566 5-8 yrs
£30,215 > 8 yrs
Entry Level 2%
Intermediate Level 2%
Senior Level 1%
Specialist Level 3%
Expert Level 5%
View as Table
View as Graph
Last Updated on April 22, 2025

Skills to Boost a Technical Customer Support Representative - Tier 2 Salary

Mastering key skills can significantly increase your earning potential as a Technical Customer Support Representative - Tier 2. According to Salary.com's Real-time Job Posting Data, expertise in Customer Service can lead to a 15% salary raise, while strong Android skills boost pay by a 1%. Even iOS can result in a 1% salary increase.

Skill Library evaluates talent skills across five levels, supported by 5-10 behavior indicators, delivering precise insights for data-driven hiring decisions.
Customer Service
Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Android
Android OS is a Linux-based mobile operating system that primarily runs on smartphones and tablets.
iOS
iPhone Operating System, is a Unix-derived operating system powering all of Apple's mobile devices. A mobile operating system created and developed by Apple Inc. exclusively for its hardware.
More Skills...
Based on recent job listings, in-demand skills in the Technical Customer Support Representative - Tier 2 field include Customer Service (15%), Android (1%), iOS (1%), and Active Directory (1%). These skills reflect current market needs.
Skills Salary Demand
Skill & Salary Demand
Customer Service £33,005
Customer Service
£33,005
15%
Android £28,987
Android
£28,987
1%
iOS £28,987
iOS
£28,987
1%
Active Directory £28,987
Active Directory
£28,987
1%
Customer Service
1.57%
Android
3.97%
iOS
5.60%
Active Directory
11.53%

What are the Highest Paying Cities in the United Kingdom for Technical Customer Support Representative - Tier 2?

The top 3 highest-paying cities in the United Kingdom for Technical Customer Support Representative - Tier 2 are London, Brighton and Hove, and Manchester. In London, the average salary is £30,996 per year, while Brighton and Hove offers £28,913, and Manchester pays around £27,510 annually.

Which Job Pays More: Technical Customer Support Representative II or Technical Customer Support Representative - Tier 2?

As of April 22, 2025 , a Technical Customer Support Representative II makes less than a Technical Customer Support Representative - Tier 2. A Technical Customer Support Representative II earns an average annual salary of £24,129. And a Technical Customer Support Representative - Tier 2 earns an average annual salary of £28,700.

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