As of March 01, 2025, the average annual salary for a Contact Center Planning and Monitoring Analyst in High Point, NC is $49,540. Salary.com reports that pay typically ranges from $42,340 to $56,690, with most professionals earning between $35,785 and $63,200.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $56,690 | $4,724 | $1,090 | $27 |
| Average | $49,540 | $4,128 | $953 | $24 |
| 25th Percentile | $42,340 | $3,528 | $814 | $20 |
An entry-level Contact Center Planning and Monitoring Analyst with under 1 year experience makes about $48,447. With less than 2 years of experience, a mid-level Contact Center Planning and Monitoring Analyst makes around $48,978. After 2-4 years, the Contact Center Planning and Monitoring Analyst pay rises to about $50,242. Those senior Contact Center Planning and Monitoring Analyst with 5-8 years of experience earn roughly $51,086, and those Contact Center Planning and Monitoring Analyst having 8 years or more experience are expected to earn about $51,296 on average.
| Levels | Salary |
|---|---|
| Entry Level Contact Center Planning and Monitoring Analyst | $48,447 |
| Intermediate Level Contact Center Planning and Monitoring Analyst | $48,978 |
| Senior Level Contact Center Planning and Monitoring Analyst | $50,242 |
| Specialist Level Contact Center Planning and Monitoring Analyst | $51,086 |
| Expert Level Contact Center Planning and Monitoring Analyst | $51,296 |
| Entry Level | 2% |
| Mid Level | 1% |
| Senior Level | 1% |
| Top Level | 3% |
| Experienced | 4% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Customer Support: Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. Customer support is considered as one of the main data channels for customer satisfaction research and a way to increase customer retention.
Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.
| Skill | Salary | Demand |
|---|---|---|
|
Consulting
|
$55,485 |
12%
|
|
Technical Support
|
$54,989 |
11%
|
|
Customer Support
|
$53,999 |
9%
|
|
Building Relationships
|
$53,503 |
8%
|
|
Business Process Outsourcing
|
$53,503 |
8%
|
|
Innovation
|
$52,512 |
6%
|
