As of March 01, 2025, the average annual salary for a Customer and Teller Services Rep in Baltimore, MD is $44,700. Salary.com reports that pay typically ranges from $41,200 to $50,600, with most professionals earning between $38,013 and $55,972.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $50,600 | $4,217 | $973 | $24 |
| Average | $44,700 | $3,725 | $860 | $21 |
| 25th Percentile | $41,200 | $3,433 | $792 | $20 |
An entry-level Customer and Teller Services Rep with under 1 year experience makes about $43,023. With less than 2 years of experience, a mid-level Customer and Teller Services Rep makes around $43,130. After 2-4 years, the Customer and Teller Services Rep pay rises to about $45,665. Those senior Customer and Teller Services Rep with 5-8 years of experience earn roughly $47,039, and those Customer and Teller Services Rep having 8 years or more experience are expected to earn about $47,211 on average.
| Levels | Salary |
|---|---|
| Entry Level Customer and Teller Services Rep | $43,023 |
| Intermediate Level Customer and Teller Services Rep | $43,130 |
| Senior Level Customer and Teller Services Rep | $45,665 |
| Specialist Level Customer and Teller Services Rep | $47,039 |
| Expert Level Customer and Teller Services Rep | $47,211 |
| Entry Level | 4% |
| Mid Level | 4% |
| Senior Level | 2% |
| Top Level | 5% |
| Experienced | 6% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Work Ethic: A belief that work and diligence have a moral benefit and an inherent ability, virtue or value to strengthen character and individual abilities. A set of values centered on importance of work and manifested by determination or desire to work hard.
Account Development: Account development is the go-to organization for managing the sales process and determining the revenue-generating potential of customer accounts.
| Skill | Salary | Demand |
|---|---|---|
|
Product Marketing
|
$56,769 |
27%
|
|
Financial Services
|
$56,322 |
26%
|
|
Team Development
|
$54,534 |
22%
|
|
Listening
|
$54,087 |
21%
|
|
Customer Relationship
|
$54,087 |
21%
|
|
Cold Calling
|
$53,193 |
19%
|
