Customer Care Director Salary in Chicago, Illinois
Customer Care Director Salary in Chicago, IL
How much does a Customer Care Director make in Chicago, IL? The average Customer Care Director salary in Chicago, IL is $183,400 as of March 26, 2024, but the range typically falls between $159,600 and $208,500. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Customer Care Director Salary | $137,931 | Chicago,IL | March 26, 2024 |
| 25th Percentile Customer Care Director Salary | $159,600 | Chicago,IL | March 26, 2024 |
| 50th Percentile Customer Care Director Salary | $183,400 | Chicago,IL | March 26, 2024 |
| 75th Percentile Customer Care Director Salary | $208,500 | Chicago,IL | March 26, 2024 |
| 90th Percentile Customer Care Director Salary | $231,352 | Chicago,IL | March 26, 2024 |
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Job Description
The Customer Care Director develops service level standards focused on response times and issue resolution. Directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Being a Customer Care Director ensures that systems are in place and are utilized to capture and report on service metrics, including any customer feedback or trends in product or service issues. Establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. In addition, Customer Care Director align customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or its equivalent. Typically reports to top management. The Customer Care Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets, policies, procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. Working as a Customer Care Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
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About Chicago, Illinois
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About Chicago, Illinois Chicago (/ʃɪˈkɑːɡoʊ/ (listen), locally also /-ˈkɔː-/), officially the City of Chicago, is the most populous city in Illinois, as well as the third mos....More
Chicago, Illinois area prices were up 0.8% from a year ago View the Cost of Living in Chicago, Illinois
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