Chat Support Representative I Salary in the United States
How much does a Chat Support Representative I make in the United States?
As of July 01, 2026, the average salary for a Chat Support Representative I in the United States is $41,075 per year, which breaks down to an hourly rate of $20.
However, a Chat Support Representative I's salary can vary significantly. Here’s a look at the typical salary range:
Top Earners (90th percentile): $51,240
Majority Range (25th-75th percentile): $37,608 to $46,396
Key Factors That Influence Chat Support Representative I Salaries
A Chat Support Representative I's salary isn't a fixed number.
It's shaped by several important factors.
Below, we'll explore how your years of experience, geographic location, education, and company size can directly affect your earning potential.
How Experience Level Affects Chat Support Representative Salaries?
Experience is a primary driver of a Chat Support Representative I's salary.
As you build your skills and take on more complex tasks, your compensation generally increases.
Here's how the average salary grows at different career stages:
Chat Support Representative I (1-3 years): $41,075
Chat Support Representative II (3-5 years): $47,548
Chat Support Manager (5+ years): $95,006
Job Role
Years of Experience
Average Salary
Chat Support Representative I
1-3 years
$41,075
Chat Support Representative II
3-5 years
$47,548
Chat Support Manager
5+ years
$95,006
$41,075Chat Supp...
$47,548Chat Supp...
$95,006Chat Supp...
View as Table
View as Graph
What Am I Worth?
How Do Chat Support Representative I Salaries Vary from State to State?
Your salary can change significantly depending on where you work.
States with a higher cost of living and strong industrial sectors
often pay more to attract Chat Support Representative Is.
For example, consider the average annual salaries in these key locations:
Top Paying Cities for Chat Support Representative Is
Salaries can also vary between different cities.
Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay.
Here are a few examples of average annual salaries in different U.S. cities:
San Jose: $51,808
San Francisco: $51,241
Oakland: $50,161
San Jose, CA$51,808
San Francisco, CA$51,241
Oakland, CA$50,161
New York, NY$47,293
Paramus, NJ$46,718
Queens Village, NY$46,716
Passaic, NJ$46,677
Bergenfield, NJ$46,674
Stamford, CT$46,583
Huntington, NY$46,566
Newark, NJ$46,263
Bridgeport, CT$46,176
Vallejo, CA$46,094
New Brunswick, NJ$46,078
Petaluma, CA$46,053
Middlesex, NJ$45,975
Somerset, NJ$45,946
Santa Cruz, CA$45,893
Boston, MA$45,643
Monterey, CA$45,498
Seattle, WA$45,404
Santa Rosa, CA$45,396
Los Angeles, CA$45,384
Juneau, AK$45,277
Washington, DC$45,232
Orange, CA$45,086
Santa Ana, CA$44,977
Long Beach, CA$44,936
Anaheim, CA$44,928
Anchorage, AK$44,907
Santa Maria, CA$44,784
Everett, WA$44,776
Danbury, CT$44,631
Bremerton, WA$44,575
Tacoma, WA$44,427
New Suffolk, NY$44,426
Sacramento, CA$44,414
Santa Barbara, CA$44,369
Trenton, NJ$44,324
San Diego, CA$44,324
Brockton, MA$44,279
Fairbanks, AK$44,178
Lompoc, CA$44,073
Lowell, MA$44,040
Ventura, CA$44,032
Nashua, NH$44,024
Stockton, CA$44,020
Modesto, CA$43,720
Poughkeepsie, NY$43,630
Olympia, WA$43,552
Kennewick, WA$43,552
New Haven, CT$43,535
Lawrence, MA$43,388
Hartford, CT$43,346
Riverside, CA$43,338
New Bedford, MA$43,297
Richland, WA$43,297
Bakersfield, CA$43,240
San Bernardino, CA$43,223
New Britain, CT$43,219
Atlantic City, NJ$43,219
New London, CT$43,203
Norwich, CT$43,190
Portsmouth, NH$43,182
Boulder, CO$43,095
Portland, OR$43,038
Worcester, MA$43,034
Minneapolis, MN$42,907
Philadelphia, PA$42,849
Honolulu, HI$42,714
Saint Paul, MN$42,694
Vineland, NJ$42,685
Providence, RI$42,566
Chicago, IL$42,447
Bellingham, WA$42,398
Springfield, MA$42,365
Baltimore, MD$42,352
Chico, CA$42,250
Pittsfield, MA$42,139
Manchester, NH$42,061
Spokane, WA$41,880
Denver, CO$41,876
Albany, NY$41,683
Troy, NY$41,666
Nassau, NY$41,623
Schenectady, NY$41,580
Wilmington, DE$41,547
Burlington, VT$41,490
Salem, OR$41,473
Portland, ME$41,346
Yakima, WA$41,305
Rochester, MN$41,178
Reno, NV$41,157
Fresno, CA$41,157
Milwaukee, WI$41,120
Detroit, MI$41,079
Ann Arbor, MI$41,072
Allentown, PA$41,067
Colorado Springs, CO$40,997
Syracuse, NY$40,976
Carson City, NV$40,976
Houston, TX$40,919
Eugene, OR$40,898
Gary, IN$40,849
Springfield, OR$40,816
Bismarck, ND$40,808
Galveston, TX$40,779
Medford, OR$40,718
Fort Collins, CO$40,701
Concord, NH$40,681
Austin, TX$40,668
Mesa, AZ$40,582
Reading, PA$40,578
Phoenix, AZ$40,574
Dallas, TX$40,562
Saint Cloud, MN$40,522
Madison, WI$40,467
Utica, NY$40,356
Rochester, NY$40,290
Des Moines, IA$40,286
Raleigh, NC$40,282
Atlanta, GA$40,221
Battle Creek, MI$40,208
Salt Lake City, UT$40,196
Lancaster, PA$40,134
Harrisburg, PA$40,077
Kansas City, MO$40,036
Champaign, IL$40,028
Kansas City, KS$40,028
Fort Worth, TX$40,023
Columbus, OH$40,016
Boca Raton, FL$40,007
Pittsburgh, PA$39,991
Richmond, VA$39,974
Indianapolis, IN$39,966
Cleveland, OH$39,962
Las Vegas, NV$39,913
Cincinnati, OH$39,913
Petersburg, VA$39,851
Huntsville, AL$39,789
Lansing, MI$39,762
Lebanon, PA$39,756
Pueblo, CO$39,752
Appleton, WI$39,740
Buffalo, NY$39,724
Dayton, OH$39,711
Racine, WI$39,703
Charlotte, NC$39,699
Saint Louis, MO$39,687
York, PA$39,662
Elkhart, IN$39,662
Gastonia, NC$39,654
Billings, MT$39,644
Beaumont, TX$39,633
Lorain, OH$39,625
Benton Harbor, MI$39,617
Toledo, OH$39,609
Binghamton, NY$39,588
Rock Hill, SC$39,584
Rockford, IL$39,563
Springfield, IL$39,547
Elyria, OH$39,543
Fargo, ND$39,543
Flagstaff, AZ$39,514
Fort Lauderdale, FL$39,490
Duluth, MN$39,465
Miami, FL$39,465
Cheyenne, WY$39,436
Grand Forks, ND$39,436
Bangor, ME$39,346
Cedar Rapids, IA$39,301
Durham, NC$39,283
Louisville, KY$39,280
Grand Rapids, MI$39,272
Hialeah, FL$39,268
Casper, WY$39,210
Scranton, PA$39,161
New Orleans, LA$39,149
Virginia Beach, VA$39,144
Akron, OH$39,124
Peoria, IL$39,071
Sarasota, FL$39,062
Nashville, TN$39,034
Omaha, NE$39,034
Green Bay, WI$39,034
Baton Rouge, LA$39,013
Charleston, SC$39,005
Jamestown, NY$38,984
Davenport, IA$38,984
Tucson, AZ$38,964
Saint Petersburg, FL$38,939
Tampa, FL$38,931
Evansville, IN$38,906
Port Arthur, TX$38,906
Bradenton, FL$38,890
Santa Fe, NM$38,816
Orlando, FL$38,742
Clearwater, FL$38,730
Canton, OH$38,643
La Crosse, WI$38,643
Albuquerque, NM$38,619
Newport News, VA$38,615
High Point, NC$38,602
Ogden, UT$38,586
Corpus Christi, TX$38,553
Norfolk, VA$38,528
Laramie, WY$38,528
Rock Island, IL$38,504
Saginaw, MI$38,495
Jacksonville, FL$38,491
Salisbury, NC$38,483
Boise, ID$38,475
Moline, IL$38,454
Fort Myers, FL$38,442
Memphis, TN$38,434
Tulsa, OK$38,413
Waterloo, IA$38,389
Spartanburg, SC$38,348
Lincoln, NE$38,327
Fort Wayne, IN$38,319
Provo, UT$38,315
Cedar Falls, IA$38,265
San Antonio, TX$38,249
Greensboro, NC$38,233
South Bend, IN$38,229
Savannah, GA$38,183
Muskegon, MI$38,167
Birmingham, AL$38,163
Winston Salem, NC$38,143
Lake Charles, LA$38,044
Anderson, IN$38,035
Lexington, KY$38,023
Augusta, GA$38,011
Greenville, SC$38,011
Lima, OH$37,978
Wichita, KS$37,974
Tuscaloosa, AL$37,974
Columbia, SC$37,937
Springfield, OH$37,929
Asheville, NC$37,863
Bloomington, IN$37,834
Knoxville, TN$37,686
Shreveport, LA$37,682
Wilmington, NC$37,629
Roanoke, VA$37,629
Topeka, KS$37,555
Frankfort, KY$37,550
Oklahoma City, OK$37,522
Chillicothe, OH$37,506
Longview, TX$37,501
Melbourne, FL$37,497
Sioux Falls, SD$37,432
Mobile, AL$37,428
Terre Haute, IN$37,411
Altoona, PA$37,386
Amarillo, TX$37,358
Killeen, TX$37,345
Fayetteville, AR$37,313
Chattanooga, TN$37,300
Sioux City, IA$37,263
Idaho Falls, ID$37,255
Lynchburg, VA$37,222
Gainesville, FL$37,169
Portsmouth, OH$37,148
Little Rock, AR$37,140
Lafayette, LA$37,124
Youngstown, OH$37,124
Daytona Beach, FL$37,099
Clarksville, TN$37,095
Pensacola, FL$37,091
Temple, TX$37,088
Hopkinsville, KY$36,968
Erie, PA$36,959
Florence, SC$36,943
Charleston, WV$36,877
Great Falls, MT$36,857
Macon, GA$36,799
Tallahassee, FL$36,795
Fayetteville, NC$36,787
Waco, TX$36,779
Helena, MT$36,750
Pine Bluff, AR$36,734
Vincennes, IN$36,684
Lubbock, TX$36,668
Alamogordo, NM$36,643
Twin Falls, ID$36,606
Rapid City, SD$36,594
Jackson, MS$36,520
Huntington, WV$36,517
Greenville, MS$36,516
Parkersburg, WV$36,474
Montgomery, AL$36,466
Wichita Falls, TX$36,425
Springfield, MO$36,425
Biloxi, MS$36,405
Monroe, LA$36,364
Johnstown, PA$36,335
Sumter, SC$36,319
Columbus, GA$36,314
Pascagoula, MS$36,236
Abilene, TX$36,236
Kingsport, TN$36,130
Albany, GA$36,130
Gulfport, MS$36,117
Alexandria, LA$35,982
Fort Smith, AR$35,879
El Paso, TX$35,768
Las Cruces, NM$35,583
Harlingen, TX$35,479
Pocatello, ID$35,472
Florence, AL$35,419
Brownsville, TX$35,411
Mcallen, TX$35,325
Dothan, AL$35,267
Columbus, MS$35,023
Altus, OK$34,832
Lawton, OK$34,754
Pierre, SD$34,606
What Skills Can Increase a Chat Support Representative I's Salary?
Demanded Skills for the Role:
Customer Service (Mentioned in 39.58% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Billing (Mentioned in 1.99% Job Postings): Billing refers to the aspect of banking, whereby someone is charged accurately for what item they purchased.
Data Entry (Mentioned in 1.3% Job Postings): Transcribing information into an electronic medium such as a computer or other electronic device.
See More Skills
Skills
Demand Percentage
Customer Service
39.58%
Billing
1.99%
Data Entry
1.3%
What skills can make your compensation higher?
Mastering certain specialized skills can lead to a significant increase in pay.
Here are examples of skills and the potential impact they can have on a Chat Support Representative I's salary.
Presentation: Can increase your salary by up to 21%.
E- Commerce: Can increase your salary by up to 13%.
Cash Handling: Can increase your salary by up to 12%.
Skill
Salary
Salary % Increase
Presentation
$49,701
21%
E- Commerce
$46,415
13%
Cash Handling
$46,004
12%
Time Management
$45,593
11%
Troubleshooting
$43,950
7%
Initiative
$43,950
7%
Get Latest Data
Chat Support Representative I Salary by Company Size: Startups vs. Enterprise
Chat Support Representative I salary potential scales significantly with company size.
Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $45,942.
While startup companies pay approximate $38,853.
Chat Support Representative I Salary by Company Size
Company Size
Employees
Average Salary
Startup
1~50
$38,853
Growth Stage
51~500
$41,093
Established
501~5000
$44,366
Enterprise
5000+
$45,942
Chat Support Representative I Salary by Industry: Top Paying Sectors
For Chat Support Representative I roles, the industry you choose can affect earning potential
by as much as 39% (the gap between the highest and lowest paying industries).
Data shows that the Insurance and Pharmaceuticals
sectors offer the strongest compensation, at 15% above the average.
In contrast, Chat Support Representative positions in Transportation or Edu., Gov't. & Nonprofit typically offer lower base pay,
as these industries often view Chat Support Representative I as a support function rather than a direct revenue driver.
The top paying industries for a Chat Support Representative I
Industry Sector
Average Annual Salary
Average Hourly Rate
Pay vs.Avg
Insurance
$47,236
$23.0
15%
Pharmaceuticals
$45,593
$22.0
11%
Construction
$45,183
$22.0
10%
Healthcare
$44,361
$21.0
8%
Energy & Utilities
$43,540
$21.0
6%
How Education impacts a Chat Support Representative I's Salary?
Your level of education can impact your salary potential.
While many Chat Support Representative Is enter the field with a Bachelor's Degree degree,
higher education can lead to more specialized and higher-paying roles.
According to our 100% employer-reported salary data,
the median salary for a Chat Support Representative I with a Bachelor's Degree is between
$41,839
and $44,735).
Chat Support Representative I Salaries by Degree Level
Typical Education for Chat Support Representative I
No Diploma36.8%
High School36.8%
Associates15.8%
Bachelors47.4%
Masters0.0%
Doctorate0.0%
view as table
Degree Level
% of user with this level of education
No Diploma
36.8%
High School
36.8%
Associates
15.8%
Bachelors
47.4%
Masters
0.0%
Doctorate
0.0%
view as graph
Chat Support Representative I Salary: Hourly Rate, Weekly Pay, and Monthly Pay
Understanding how a Chat Support Representative I's annual salary breaks down can help with budgeting.
Below, you can see the average hourly rate, weekly pay, and monthly pay for this role.
Use the buttons to switch between different pay periods.
Hourly
Monthly
Weekly
Yearly
Table View
Last Updated on July 01, 2026
$37,608
Average$41,075/year
$46,396
$3,134
Average$3,423/month
$3,866
$723
Average$790/week
$892
$18
Average$20/hour
$22
Annual Salary
Monthly Pay
Weekly Pay
Hourly Wage
75th Percentile
$46,396
$3,866
$892
$22
Average
$41,075
$3,423
$790
$20
25th Percentile
$37,608
$3,134
$723
$18
Chat Support Representative I Salary Growth & Career Path
For a Chat Support Representative I, the most direct path to higher earnings is advancing to the Chat Support Representative II role.
This promotion typically comes with a significant pay increase, bringing the average annual salary to
$47,548 - a projected growth of
16%
over your current level.
Salaries of jobs related to Chat Support Representative I
Salaries for a Chat Support Representative I can change over time,
reflecting shifts in market demand and the overall economy.
The median salary decreased from $41,523 in 2023
to around $41,468 in 2025,
reflecting changes in demand, location, experience, and the wider economy.
For a detailed analysis of Chat Support Representative I salary trends,
.
Average Annual Salary of Chat Support Representative I Over Time
2022
$???
2023
$41,523
2024
$41,601
2025
$41,468
2026
$???
2027
$???
Year
Average Annual Salary
2022
View More
2023
$41,523
2024
$41,601
2025
$41,468
2026
View More
2027
View More
Most common benefits for Chat Support Representative I
Social Security
401(k)
Disability
Healthcare
Pension
Time Off (days)
For Employers
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Common company salaries for Chat Support Representative I
Here are companies hiring for Chat Support Representative I and their salaries, click below for more details.
C
$128,509/per year
C R Bard Inc
Biotechnology
the United States
H
$124,697/per year
Henry Schein Canada
Biotechnology
the United States
N
$123,899/per year
Nordex Inc
Biotechnology
the United States
N
$120,416/per year
Nipro Corp
Biotechnology
the United States
E
$115,870/per year
Enovis
Biotechnology
the United States
A
$114,553/per year
Advanced Research Projects Agency - Energy
Biotechnology
the United States
M
$112,110/per year
MiniMed Inc
Biotechnology
the United States
L
$111,500/per year
Labcorp Drug Development
Biotechnology
the United States
L
$110,229/per year
Life Technologies Corp
Biotechnology
the United States
Z
$106,224/per year
Zimmer Biomet
Biotechnology
the United States
P
$103,077/per year
Promontory Therapeutics
Biotechnology
the United States
S
$102,181/per year
Steris PLC
Biotechnology
the United States
G
$97,274/per year
Gavin Conferences Pty Ltd
Biotechnology
the United States
E
$94,764/per year
Endeavor BioMedicines
Biotechnology
the United States
R
$94,402/per year
Replay Holdings LLC
Biotechnology
the United States
P
$94,235/per year
Pleno Inc
Biotechnology
the United States
S
$93,666/per year
Simulaids Inc
Biotechnology
the United States
N
$88,880/per year
NOIRLab/CAS
Biotechnology
the United States
O
$86,468/per year
Onward Technology
Biotechnology
the United States
L
$84,895/per year
LED Medical Diagnostics Inc
Biotechnology
the United States
E
$84,682/per year
Eyeco Ltd
Biotechnology
the United States
P
$84,523/per year
Paerosol
Biotechnology
the United States
I
$83,525/per year
IONIQ Sciences Inc
Biotechnology
the United States
S
$82,815/per year
Stateside PPE
Biotechnology
the United States
D
$82,041/per year
Digi Bio
Biotechnology
the United States
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FAQ about Chat Support Representative I
1. Where can a Chat Support Representative I earn the most?
A Chat Support Representative I's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer.
According to the latest salary data by Salary.com, a Chat Support Representative I earns the most in San Jose, CA, where the annual salary of a Chat Support Representative I is $51,808.
2. What is the highest pay for Chat Support Representative I?
The highest pay for Chat Support Representative I is $51,240.
3. What is the lowest pay for Chat Support Representative I?
The lowest pay for Chat Support Representative I is $34,451.
4. What are the responsibilities of Chat Support Representative I?
Responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Typically reports to a supervisor or manager. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience.
5. What industry pays the highest salary for Chat Support Representative I?
The Insurance industry offers the highest average compensation for Chat Support Representative I roles,
with salaries approximately 15% above the market median.
Where Does Our Salary Data Come From?
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
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