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Customer Service and Support Representative I Salary in Illinois

How much does a Customer Service and Support Representative I make in Illinois?

As of August 01, 2026, the average salary for a Customer Service and Support Representative I in Illinois is $39,010 per year, which breaks down to an hourly rate of $19.

However, a Customer Service and Support Representative I's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $45,353
  • Majority Range (25th-75th percentile): $35,580 to $42,330
  • Entry-Level (10th percentile): $32,457
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View as table View as graph 25% $35,580 10% $32,457 90% $45,353 75% $42,330 $39,010 50%(Median) Didn’t find job title? Click

Customer Service and Support Representative I Salaries by Percentile

Annual
Salary		 Monthly
Pay		 Weekly
Pay		 Hourly
Wage
75th Percentile $42,330 $3,528 $814 $20
Average $39,010 $3,251 $750 $19
25th Percentile $35,580 $2,965 $684 $17
Check out Customer Service and Support Representative I Job Openings in Illinois
Bilingual Customer Service Representative Field Support

Molly Maid - Skokie, IL

Customer Support Representative

Horizon Hobby - Champaign, IL

Wholesale Customer Support Representative

Horizon Hobby - Champaign, IL

Customer Support Representative

Friend Family Health Center Inc - Chicago, IL

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Key Factors That Influence Customer Service and Support Representative I Salaries

A Customer Service and Support Representative I's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, and company size can directly affect your earning potential.

How Experience Level Affects Customer Service and Support Representative Salaries?

Experience is a primary driver of a Customer Service and Support Representative I's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Customer Service and Support Representative I (0-1 years): $39,004
  • Customer Care Representative II (1-3 years): $43,999
  • Customer Care Representative III (3-5 years): $51,518
  • Customer Care Representative IV (5-7 years): $57,569
  • Customer Care Team Leader (7+ years): $64,560
Job Role Years of Experience Average Salary
Customer Service and Support Representative I0-1 years$39,004
Customer Care Representative II1-3 years$43,999
Customer Care Representative III3-5 years$51,518
Customer Care Representative IV5-7 years$57,569
Customer Care Team Leader7+ years$64,560
$39,004 Customer ...
$43,999 Customer ...
$51,518 Customer ...
$57,569 Customer ...
$64,560 Customer ...
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What Am I Worth?

Top Paying Cities for Customer Service and Support Representative Is

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • Effingham: $35,960
  • Saint Peter: $35,910
  • Salem: $36,050

Customer Service and Support Representative I Salary by Company Size: Startups vs. Enterprise

Customer Service and Support Representative I salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $43,669. While startup companies pay approximate $36,943.

Customer Service and Support Representative I Salary by Company Size

Company Size Employees Average Salary
Startup1~50$36,943
Growth Stage51~500$39,072
Established501~5000$42,171
Enterprise5000+$43,669

Customer Service and Support Representative I Salary by Industry: Top Paying Sectors

For Customer Service and Support Representative I roles, the industry you choose can affect earning potential by as much as 38% (the gap between the highest and lowest paying industries). Data shows that the Healthcare and Energy & Utilities sectors offer the strongest compensation, at 18% above the average. In contrast, Customer Service and Support Representative positions in Transportation or Hospitality & Leisure typically offer lower base pay, as these industries often view Customer Service and Support Representative I as a support function rather than a direct revenue driver.

The top paying industries for a Customer Service and Support Representative I

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Healthcare$46,032$22.018%
Energy & Utilities$44,862$22.015%
Financial Services$42,911$21.010%
Insurance$42,911$21.010%
Pharmaceuticals$42,911$21.010%

Customer Service and Support Representative I Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Customer Service and Support Representative I's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

  • Yearly
  • Monthly
  • Weekly
  • Hourly
  • Table View
Last Updated on August 01, 2026
$35,580
Average $39,010/year
$42,330
$2,965
Average $3,251/month
$3,528
$684
Average $750/week
$814
$17
Average $19/hour
$20
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $42,330 $3,528 $814 $20
Average $39,010 $3,251 $750 $19
25th Percentile $35,580 $2,965 $684 $17

Customer Service and Support Representative I Salary Growth & Career Path

Customer Service and Support Representative I
Customer Care Representative II
Customer Care Representative III

For a Customer Service and Support Representative I, the most direct path to higher earnings is advancing to the Customer Care Representative II role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $44,000 - a projected growth of 13% over your current level.

Salaries of jobs related to Customer Service and Support Representative I

Find Your Next Customer Service and Support Representative I Job

Ready to take the next step in your career? Browse thousands of current Customer Service and Support Representative I job openings on our job board. Use the search bar below to find your perfect match.

United States

  • Xcite Automotive

    Westmont, IL

    Customer Field Support Representative

    Xcite Automotive | Westmont, IL

    Customer Field Support Representative Role based out of our Westmont Office as part of our Customer Success Team and directly manages.Support calls and ema... more

    9 Days Ago

  • CoinTracker

    Rockford, IL

    Customer Support Representative

    CoinTracker | Rockford, IL

    Customer Service / Remote - Anywhere in U.S./ Competitive pay - As a Customer Support Rep at CoinTracker, you will :Provide exceptional customer service to... more

    10 Days Ago

  • Culligan

    Geneva, IL

    Customer Support Representative

    Culligan | Geneva, IL

    Culligan Water. Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customer... more

    10 Days Ago

  • Old Second National Bank

    Oak Brook, IL

    Customer Support Center Representative

    Old Second National Bank | Oak Brook, IL

    Who We Are At Old Second, you're first. For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area fir... more

    9 Days Ago

  • Old Second National Bank

    Lombard, IL

    Customer Support Center Representative

    Old Second National Bank | Lombard, IL

    Job Description. Job Description. Who We Are. At Old Second, you're first. For more than 150 years, Old Second has consistently put businesses and individu... more

    10 Days Ago

  • CrossFit

    Niles, IL

    Customer Support Representative

    CrossFit | Niles, IL

    [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $27 per hour + bonus / Full benefits - As a Customer Support Rep you'll: Provide concierge-sty... more

    10 Days Ago

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Cost of Living In Illinois

Cost of Living in Illinois is
1.9% Higher
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