As of March 01, 2025, the average annual salary for a Customer Service Escalation Specialist in Cheyenne, WY is $52,800. Salary.com reports that pay typically ranges from $46,500 to $60,700, with most professionals earning between $40,764 and $67,893.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $60,700 | $5,058 | $1,167 | $29 |
| Average | $52,800 | $4,400 | $1,015 | $25 |
| 25th Percentile | $46,500 | $3,875 | $894 | $22 |
An entry-level Customer Service Escalation Specialist with under 1 year experience makes about $48,693. With less than 2 years of experience, a mid-level Customer Service Escalation Specialist makes around $48,971. After 2-4 years, the Customer Service Escalation Specialist pay rises to about $50,636. Those senior Customer Service Escalation Specialist with 5-8 years of experience earn roughly $55,349, and those Customer Service Escalation Specialist having 8 years or more experience are expected to earn about $56,978 on average.
| Levels | Salary |
|---|---|
| Entry Level Customer Service Escalation Specialist | $48,693 |
| Intermediate Level Customer Service Escalation Specialist | $48,971 |
| Senior Level Customer Service Escalation Specialist | $50,636 |
| Specialist Level Customer Service Escalation Specialist | $55,349 |
| Expert Level Customer Service Escalation Specialist | $56,978 |
| Entry Level | 8% |
| Mid Level | 7% |
| Senior Level | 4% |
| Top Level | 5% |
| Experienced | 8% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
CRM: Customer relationship management (CRM) is a technology for managing all your company's relationships and interactions with customers and potential customers.
Microsoft Office: Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.
| Skill | Salary | Demand |
|---|---|---|
|
ERP
|
$96,624 |
83%
|
|
Computer Science
|
$81,840 |
55%
|
|
Program Management
|
$67,584 |
28%
|
|
Root Cause Analysis
|
$64,944 |
23%
|
|
Analysis
|
$63,888 |
21%
|
|
Partnering
|
$62,304 |
18%
|
