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Technical Customer Support Representative - Tier 2 Salary in Massachusetts

How much does a Technical Customer Support Representative - Tier 2 make in Massachusetts?

As of August 01, 2026, the average salary for a Technical Customer Support Representative - Tier 2 in Massachusetts is $54,200 per year, which breaks down to an hourly rate of $26.

However, a Technical Customer Support Representative - Tier 2's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $66,618
  • Majority Range (25th-75th percentile): $51,200 to $60,700
  • Entry-Level (10th percentile): $48,469
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View as table View as graph 25% $51,200 10% $48,469 90% $66,618 75% $60,700 $54,200 50%(Median) Didn’t find job title? Click

Technical Customer Support Representative - Tier 2 Salaries by Percentile

Annual
Salary		 Monthly
Pay		 Weekly
Pay		 Hourly
Wage
75th Percentile $60,700 $5,058 $1,167 $29
Average $54,200 $4,517 $1,042 $26
25th Percentile $51,200 $4,267 $985 $25
Check out Technical Customer Support Representative - Tier 2 Job Openings in Massachusetts
Tier Customer Support

Peak Support LLC - Cambridge, MA

Customer Support Representative

Kelly Services, Inc. - Chelmsford, MA

Customer Support Representative

isolved - Springfield, MA

Customer Support Representative

GLFHC - Methuen, MA

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Key Factors That Influence Technical Customer Support Representative - Tier 2 Salaries

A Technical Customer Support Representative - Tier 2's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, and company size can directly affect your earning potential.

How Experience Level Affects Technical Customer Support Representative - Tier Salaries?

Experience is a primary driver of a Technical Customer Support Representative - Tier 2's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Technical Client Support Representative I (0-1 years): $41,912
  • Technical Customer Support Representative - Tier 2 (1-3 years): $54,145
  • Technical Customer Support Representative - Tier 3 (3-5 years): $61,469
  • Technical Client Support Team Leader (5+ years): $83,409
  • Technical Client Service Supervisor (5+ years): $98,269
Job Role Years of Experience Average Salary
Technical Client Support Representative I0-1 years$41,912
Technical Customer Support Representative - Tier 21-3 years$54,145
Technical Customer Support Representative - Tier 33-5 years$61,469
Technical Client Support Team Leader5+ years$83,409
Technical Client Service Supervisor5+ years$98,269
$41,912 Technical...
$54,145 Technical...
$61,469 Technical...
$83,409 Technical...
$98,269 Technical...
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What Am I Worth?

Top Paying Cities for Technical Customer Support Representative - Tier 2s

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • Agawam: $51,400
  • Amherst: $51,700
  • Barre: $52,300

Technical Customer Support Representative - Tier 2 Salary by Company Size: Startups vs. Enterprise

Technical Customer Support Representative - Tier 2 salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $60,674. While startup companies pay approximate $51,329.

Technical Customer Support Representative - Tier 2 Salary by Company Size

Company Size Employees Average Salary
Startup1~50$51,329
Growth Stage51~500$54,286
Established501~5000$58,591
Enterprise5000+$60,674

Technical Customer Support Representative - Tier 2 Salary by Industry: Top Paying Sectors

For Technical Customer Support Representative - Tier 2 roles, the industry you choose can affect earning potential by as much as 50% (the gap between the highest and lowest paying industries). Data shows that the Software & Networking and Biotechnology sectors offer the strongest compensation, at 25% above the average. In contrast, Technical Customer Support Representative - Tier positions in Transportation or Edu., Gov't. & Nonprofit typically offer lower base pay, as these industries often view Technical Customer Support Representative - Tier 2 as a support function rather than a direct revenue driver.

The top paying industries for a Technical Customer Support Representative - Tier 2

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Software & Networking$67,750$33.025%
Biotechnology$65,040$31.020%
Pharmaceuticals$65,040$31.020%
Energy & Utilities$62,330$30.015%
Chemicals$59,620$29.010%

Technical Customer Support Representative - Tier 2 Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Technical Customer Support Representative - Tier 2's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

  • Yearly
  • Monthly
  • Weekly
  • Hourly
  • Table View
Last Updated on August 01, 2026
$51,200
Average $54,200/year
$60,700
$4,267
Average $4,517/month
$5,058
$985
Average $1,042/week
$1,167
$25
Average $26/hour
$29
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $60,700 $5,058 $1,167 $29
Average $54,200 $4,517 $1,042 $26
25th Percentile $51,200 $4,267 $985 $25

Technical Customer Support Representative - Tier 2 Salary Growth & Career Path

Technical Customer Support Representative - Tier 2
Manufacturers Technical Support Customer Liaison
Technical Customer Support Representative - Tier 3
Technical Client Support Team Leader

Promotions are the fastest way to increase your earnings. As a Technical Customer Support Representative - Tier 2, you have the following paths for advancement. The table below compares the salary raises for common next-step roles. By comparing these figures, you can choose the career path that best meets your financial goals.

Technical Customer Support Representative - Tier 2 Salary Growth and Career Path
Next Step Role Estimate Salary Projected Raise
Manufacturers Technical Support Customer Liaison $88,700 64%
Technical Customer Support Representative - Tier 3 $61,500 13%

Salaries of jobs related to Technical Customer Support Representative - Tier 2

Find Your Next Technical Customer Support Representative - Tier 2 Job

Ready to take the next step in your career? Browse thousands of current Technical Customer Support Representative - Tier 2 job openings on our job board. Use the search bar below to find your perfect match.

United States

  • TeamBuilder

    Pittsfield, MA

    Customer Support Representative

    TeamBuilder | Pittsfield, MA

    [%Tag% / Remote] - Anywhere in U.S. / Competitive Pay + Annual Bonus Eligibility / Medical Benefits / Paid Time Off / Collaborative, mission-driven culture... more

    6 Days Ago

  • CrossFit

    Amherst, MA

    Customer Support Representative

    CrossFit | Amherst, MA

    [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $27 per hour + bonus / Full benefits - As a Customer Support Rep you'll: Provide concierge-sty... more

    8 Days Ago

  • CrossFit

    Burlington, MA

    Customer Support Representative

    CrossFit | Burlington, MA

    [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $27 per hour + bonus / Full benefits - As a Customer Support Rep you'll: Provide concierge-sty... more

    8 Days Ago

  • Metal

    Milford, MA

    Customer Support Representative

    Metal | Milford, MA

    [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay - As a Customer Support Rep you'll: Help customers with technical and non-technical ... more

    8 Days Ago

  • Lugg

    Shrewsbury, MA

    Customer Support Representative

    Lugg | Shrewsbury, MA

    [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $52K per year / Competitive benefits - As a Customer Support Rep you'll: Provide email, chat a... more

    9 Days Ago

  • Lugg

    Attleboro, MA

    Customer Support Representative

    Lugg | Attleboro, MA

    [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $52K per year / Competitive benefits - As a Customer Support Rep you'll: Provide email, chat a... more

    9 Days Ago

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