As of April 01, 2026, the average salary for a Chat Support Representative II in Massachusetts is $51,720 per year, which breaks down to an hourly rate of $25.
However, a Chat Support Representative II's salary can vary significantly. Here’s a look at the typical salary range:
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Chat Support Representative II Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $59,252 | $4,938 | $1,139 | $28 |
| Average | $51,720 | $4,310 | $995 | $25 |
| 25th Percentile | $47,214 | $3,934 | $908 | $23 |
Navy Federal Credit Union - VIENNA, VA
Navy Federal Credit Union - VIENNA, VA
Holy Cross Hospital - FORT LAUDERDALE, FL
Holy Cross Hospital - FORT LAUDERDALE, FL
A Chat Support Representative II's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a Chat Support Representative II's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:
| Job Role | Years of Experience | Average Salary |
|---|---|---|
| Chat Support Representative I | 1-3 years | $44,689 |
| Chat Support Representative II | 3-5 years | $51,720 |
| Chat Support Manager | 5+ years | $103,355 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Chat Support Representative IIs. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
Understanding how a Chat Support Representative II's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $59,252 | $4,938 | $1,139 | $28 |
| Average | $51,720 | $4,310 | $995 | $25 |
| 25th Percentile | $47,214 | $3,934 | $908 | $23 |
For a Chat Support Representative II, the most direct path to higher earnings is advancing to the Chat Support Manager role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $103,355 - a projected growth of 100% over your current level.
Ready to take the next step in your career? Browse thousands of current Chat Support Representative II job openings on our job board. Use the search bar below to find your perfect match.
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