As of April 01, 2025, the average annual salary for a Collections Representative I in Cary, NC is $38,703. According to Salary.com, salaries can range from a low of $33,025 to a high of $45,415, with most professionals earning between $35,731 and $42,216.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $42,216 | $3,518 | $812 | $20 |
| Average | $38,703 | $3,225 | $744 | $19 |
| 25th Percentile | $35,731 | $2,978 | $687 | $17 |
An entry-level Collections Representative I with under 1 year experience makes about $37,949. With less than 2 years of experience, a mid-level Collections Representative I makes around $38,965. After 2-4 years, the Collections Representative I pay rises to about $41,115. Those senior Collections Representative I with 5-8 years of experience earn roughly $41,429, and those Collections Representative I having 8 years or more experience are expected to earn about $41,587 on average.
| Levels | Salary |
|---|---|
| Entry Level Collections Representative I | $37,949 |
| Intermediate Level Collections Representative I | $38,965 |
| Senior Level Collections Representative I | $41,115 |
| Specialist Level Collections Representative I | $41,429 |
| Expert Level Collections Representative I | $41,587 |
| Entry Level | 4% |
| Mid Level | 1% |
| Senior Level | 4% |
| Top Level | 5% |
| Experienced | 5% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Credit Card: A credit card is a type of credit facility, provided by banks that allow customers to borrow funds within a pre-approved credit limit.
HIPAA: The Health Insurance Portability and Accountability Act of 1996 is a federal law that required the creation of national standards to protect sensitive patient health information from being disclosed without the patient's consent or knowledge.
| Skill | Salary | Demand |
|---|---|---|
|
Time Management
|
$44,121 |
14%
|
|
Accounting
|
$43,347 |
12%
|
|
Flexibility
|
$42,960 |
11%
|
|
Collaboration
|
$42,186 |
9%
|
|
Analysis
|
$42,186 |
9%
|
|
Billing
|
$41,412 |
7%
|
