How much does a Contact Center Representative II - Inbound make in Aurora, IL? The average Contact Center Representative II - Inbound salary in Aurora, IL is $42,752 as of September 01, 2024, but the range typically falls between $37,790 and $49,525. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Percentile | Salary | Location | Last Updated |
10th Percentile Contact Center Representative II - Inbound Salary | $33,273 | Aurora,IL | September 01, 2024 |
25th Percentile Contact Center Representative II - Inbound Salary | $37,790 | Aurora,IL | September 01, 2024 |
50th Percentile Contact Center Representative II - Inbound Salary | $42,752 | Aurora,IL | September 01, 2024 |
75th Percentile Contact Center Representative II - Inbound Salary | $49,525 | Aurora,IL | September 01, 2024 |
90th Percentile Contact Center Representative II - Inbound Salary | $55,691 | Aurora,IL | September 01, 2024 |
Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Microsoft Office: Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.
Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.
Skill | Salary | Demand |
---|---|---|
Flexibility
|
$50,875 |
19%
|
Leadership
|
$46,172 |
8%
|
Communicates Effectively
|
$44,462 |
4%
|
Inside Sales
|
$43,607 |
2%
|
Scheduling
|
$43,179 |
1%
|
Listening
|
$43,179 |
1%
|
What Should I Pay?
Contact Center Representative II - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative II - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative II - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative II - Inbound works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Contact Center Representative II - Inbound typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)... View full job description
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A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Contact Center Representative II - Inbound, the upper level is Contact Center Representative III - Inbound and then progresses to Inbound Contact Center Supervisor.
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Contact Center Representative II - Inbound salary varies from city to city. Compared with national average salary of Contact Center Representative II - Inbound, the highest Contact Center Representative II - Inbound salary is in San Francisco, CA, where the Contact Center Representative II - Inbound salary is 25.0% above. The lowest Contact Center Representative II - Inbound salary is in Miami, FL, where the Contact Center Representative II - Inbound salary is 3.5% lower than national average salary.
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Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Contact Center Representative I | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Representative I - Inbound | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Representative II | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Representative II - Outbound | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Representative III - Inbound | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
Jobs with different levels of education may pay very differently. Check the Contact Center Representative II - Inbound salary of your education level.
Contact Center Representative II - Inbound salary varies from country to country. There are several factors that mainly impact the Contact Center Representative II - Inbound salary, including cost of living, economic conditions, market rates and legal differences. Click below to Contact Center Representative II - Inbound salary of the other country.
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About Aurora, Illinois Aurora, a suburb of Chicago, is a city in DuPage, Kane, Kendall, and Will counties in the U.S. state of Illinois. Located primarily in DuPage and Kan....More
Aurora, Illinois area prices were up 0.8% from a year ago View the Cost of Living in Aurora, Illinois
Contact Center Representative II - Inbound Salary in popular cities: Chicago, Rockford, Joliet
Skills associated with Contact Center Representative II - Inbound: Service Level Management, Customer Service Help Desk Software, Service Management, Product Promotion ...More
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