How much does a Contact Center Representative II make in North Egremont, MA? The average Contact Center Representative II salary in North Egremont, MA is $46,058 as of September 01, 2024, but the range typically falls between $40,248 and $53,591. Salary ranges can vary widely depending on many important factors, including
education, certifications, additional skills,
the number of years you have spent in your profession.
With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
What skills does a Contact Center Representative II need?
Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
1.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
2.
Technical Services: Technical services are services that an IT organization provides to support business services or IT operations. Employee provisioning, backup and recovery, storage, and self-service help desk are examples of technical services
3.
Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.
Mastering certain skills can make the compensation of a Contact Center Representative II higher. Salary.com's Real-time Job Posting Salary Data provides you the latest highly compensated skills to help you get a higher pay. For example, if you master Communication Skills, you can get a 1% salary raise.
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Job Description for Contact Center Representative II
Contact Center Representative II makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative II processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative II identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Contact Center Representative II typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)...
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Job Openings for Contact Center Representative II
in North Egremont, MA
DFA is seeking a Customer Contact Representative to join our team in Mansfield. The Customer Contact Representative will ensure daily and periodic orders a...
Sharon & Crescent United Credit Union - Sharon, MA
Job Type. Full-time. Description. SCU Credit Union has a mission to positively impact the financial well-being of our members by providing access to a wide...
At OneMain, our Loan Representatives serve as the initial contact for customers with a variety of financial needs. They assist customers assess and identif...
Shift: Start Time: 1:30PM/Monday-Friday. Rate: $54,500 - $75,000/Based on Experience. $5,000 Retention Bonus (paid $2,500 at 90 days of service and $2,500 ...
- 3 Days Ago
Career Path for Contact Center Representative II
A career path is a sequence of jobs that leads to your short- and long-term career goals.
Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Contact Center Representative II, the upper level is Contact Center Representative III and then progresses to Contact Center Supervisor.
What does a Contact Center Representative II do?
Be the first to add Contact Center Representative II responsibilities.
Contact Center Representative II Pay Difference by Location
Contact Center Representative II salary varies from city to city.
Compared with national average salary of Contact Center Representative II, the highest Contact Center Representative II salary is in San Francisco, CA, where the Contact Center Representative II salary is 25.0% above.
The lowest Contact Center Representative II salary is in Miami, FL, where the Contact Center Representative II salary is 3.5% lower than national average salary.
According to the United States Census Bureau, the town has a total area of 18.9 square miles (49.0 km2), of which 18.7 square miles (48.4 km2) is land and 0.23 square miles (0.6 km2), or 1.26%, is water. Egremont lies along the western border of Berkshire County and Massachusetts, with Columbia County, New York, to the west. The town is bordered by Alford to the north, Great Barrington to the east, Sheffield to the southeast, Mount Washington to the southwest, and Copake and Hillsdale, New York, to the west. Egremont is 23 miles (37 km) south-southwest of Pittsfield, 50 miles (80 km) west of S...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Contact Center Representative II Salary by Global Country
Contact Center Representative II salary varies from country to country.
There are several factors that mainly impact the Contact Center Representative II salary, including cost of living, economic conditions, market rates and legal differences.
Click below to Contact Center Representative II salary of the other country.
Browse Related Job Categories With Contact Center Representative II
A job category is a classification or grouping of job positions that share similar characteristics, functions, or industries.
Contact Center Representative II salary varies from category to category.
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Take just three simple steps below to generate your own personalized salary report
Step 1 of 3
Understand the total compensation opportunity for a Contact Center Representative II, base salary plus other pay elements
Average Base Salary
Core compensation
 
 
 
40248
53591
46058
Average Total Cash Compensation
Includes base and annual incentives
 
 
 
43883
60921
50874
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Representative II in North Egremont, MA. The base salary for Contact Center Representative II ranges from $40,248 to $53,591 with the average base salary of $46,058. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $43,883 to $60,921 with the average total cash compensation of $50,874.
About North Egremont, Massachusetts According to the United States Census Bureau, the town has a total area of 18.9 square miles (49.0 km2), of which 18.7 square miles (48.4 km2) is land....More