Customer Service Director Salary in District of Columbia

How much does a Customer Service Director make in District of Columbia? The average Customer Service Director salary in District of Columbia is $152,394 as of January 20, 2020, but the range typically falls between $131,654 and $180,086. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

25% $131,654 10% $112,771 90% $205,298 75% $180,086 $152,394 50%(Median)
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Job Description

Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on response times and issue resolution. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Ensures that systems are in place and are utilized to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director align customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or its equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets, policies, procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Customer Service Director typically requires 5+ years of managerial experience. (Copyright 2020 Salary.com)

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Location Avg. Salary Date Updated
Location Naval Anacost Annex, DC Avg. Salary $151,627 Date Updated January 20, 2020
Location Parcel Return Service, DC Avg. Salary $151,627 Date Updated January 20, 2020
Location Washington, DC Avg. Salary $151,627 Date Updated January 20, 2020
Location Washington Navy Yard, DC Avg. Salary $151,627 Date Updated January 20, 2020
Job Openings for Customer Service Director in District of Columbia
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