Customer Service Team Leader Salary in District of Columbia

How much does a Customer Service Team Leader make in District of Columbia? The average Customer Service Team Leader salary in District of Columbia is $57,267 as of January 20, 2020, but the range typically falls between $49,926 and $66,887. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

25% $49,926 10% $43,243 90% $75,646 75% $66,887 $57,267 50%(Median)
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Job Description

Customer Service Team Leader acts as team lead for a customer service team that responds to phone or e-mail, non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors daily workflow and ensures that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader coaches and guides less experienced team members. May assist manager with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or its equivalent. Typically reports to head of a unit/department. The Customer Service Team Leader contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. To be a Customer Service Team Leader typically requires 4 to 7 years of related experience. (Copyright 2020

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Location Avg. Salary Date Updated
Location Naval Anacost Annex, DC Avg. Salary $56,978 Date Updated January 20, 2020
Location Parcel Return Service, DC Avg. Salary $56,978 Date Updated January 20, 2020
Location Washington, DC Avg. Salary $56,978 Date Updated January 20, 2020
Location Washington Navy Yard, DC Avg. Salary $56,978 Date Updated January 20, 2020
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