Customer Service Supervisor Salary in District of Columbia

How much does a Customer Service Supervisor make in District of Columbia? The average Customer Service Supervisor salary in District of Columbia is $71,033 as of January 20, 2020, but the range typically falls between $61,276 and $82,234. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

25% $61,276 10% $52,394 90% $92,433 75% $82,234 $71,033 50%(Median)
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Job Description

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone or e-mail and manages the daily work load to ensure required service volume and quality levels are attained. Trains and coaches staff in standard policies, procedures, and best practices. Being a Customer Service Supervisor identifies opportunities for operational improvements and implements solutions. May monitor staff performance and have responsibility for hiring and performance appraisal. Additionally, Customer Service Supervisor typically requires a bachelor's degree. Typically reports to a manager. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2020 Salary.com)

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Location Avg. Salary Date Updated
Location Naval Anacost Annex, DC Avg. Salary $70,675 Date Updated January 20, 2020
Location Parcel Return Service, DC Avg. Salary $70,675 Date Updated January 20, 2020
Location Washington, DC Avg. Salary $70,675 Date Updated January 20, 2020
Location Washington Navy Yard, DC Avg. Salary $70,675 Date Updated January 20, 2020
Job Openings for Customer Service Supervisor in District of Columbia
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