How much does a Customer Service Supervisor make in District of Columbia? The average Customer Service Supervisor salary in District of Columbia is $73,088 as of April 27, 2021, but the range typically falls between $63,046 and $84,612. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Industries in the US Strongly Affected by Coronavirus

25% $63,046 10% $53,902 90% $95,105 75% $84,612 $73,088 50%(Median)
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Job Description for Customer Service Supervisor

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone or e-mail and manages the daily work load to ensure required service volume and quality levels are attained. Trains and coaches staff in standard policies, procedures, and best practices. Being a Customer Service Supervisor identifies opportunities for operational improvements and implements solutions. May monitor staff performance and have responsibility for hiring and performance appraisal. Additionally, Customer Service Supervisor typically requires a bachelor's degree. Typically reports to a manager. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2021 Salary.com)...View full job description

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Location Avg. Salary Date Updated
Location Naval Anacost Annex, DC Avg. Salary $73,147 Date Updated April 27, 2021
Location Parcel Return Service, DC Avg. Salary $73,147 Date Updated April 27, 2021
Location Washington, DC Avg. Salary $73,147 Date Updated April 27, 2021
Location Washington Navy Yard, DC Avg. Salary $73,147 Date Updated April 27, 2021
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