Customer Service Training Manager Salary in District of Columbia

How much does a Customer Service Training Manager make in District of Columbia? The average Customer Service Training Manager salary in District of Columbia is $93,576 as of January 20, 2020, but the range typically falls between $77,606 and $110,748. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

25% $77,606 10% $63,067 90% $126,382 75% $110,748 $93,576 50%(Median)
Change Search Criteria

Job Description

Customer Service Training Manager designs and implements training programs specifically for customer service or contact center staff. Researches new training techniques and suggests enhancements to existing customer service training programs. Being a Customer Service Training Manager establishes processes and tools to monitor staff performance and use those metrics to provide meaningful feedback focused on service improvements. Provides additional professional development opportunities and resources to customer service staff. Additionally, Customer Service Training Manager may personally deliver the most technical training classes. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2020 Salary.com)

See user submitted job responsibilities for Customer Service Training Manager.

Select a city to view specific salary and bonus information for Customer Service Training Manager

Loading results...
Location Avg. Salary Date Updated
Location Naval Anacost Annex, DC Avg. Salary $93,105 Date Updated January 20, 2020
Location Parcel Return Service, DC Avg. Salary $93,105 Date Updated January 20, 2020
Location Washington, DC Avg. Salary $93,105 Date Updated January 20, 2020
Location Washington Navy Yard, DC Avg. Salary $93,105 Date Updated January 20, 2020
Job Openings for Customer Service Training Manager in District of Columbia
Not the job you're looking for? Search more salaries here:

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst