How much does an E-commerce Customer Service Representative make in the United States? The average E-commerce Customer Service Representative salary in the United States is $35,579 as of August 27, 2020, but the range typically falls between $30,164 and $42,530. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Top 8 Jobs Salaries Tend to Be Withheld during the Coronavirus

25% $30,164 10% $25,233 90% $48,859 75% $42,530 $35,579 50%(Median)
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Job Description for E-commerce Customer Service Representative

E-commerce Customer Service Representative responds to customer web inquires regarding online merchandise or service orders. Assists customers with product selection, answers basic questions, and suggests various product options that are available. Being an E-commerce Customer Service Representative documents customer problems and inputs in ticketing system. Ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures. Additionally, E-commerce Customer Service Representative may require a bachelor's degree. Typically reports to a supervisor or manager. The E-commerce Customer Service Representative works on projects/matters of limited complexity in a support role. Work is closely managed. To be an E-commerce Customer Service Representative typically requires 0-2 years of related experience. (Copyright 2020 Salary.com)... View full job description

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Job Openings for E-commerce Customer Service Representative
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Patrick J. Haveron, Chief Financial Officer & Chief Operating Officer, Maiden Holdings, Ltd. and President, Maiden Reinsurance Ltd.
Maiden Holdings, Ltd., through its subsidiaries, provides reinsurance solutions to regional and specialty insurers primarily in Europe and internationally. The company writes treaties on a quota share basis and excess of loss basis. It also offers auto and credit life insurance products through its insurer partners to ... More
Fiscal Year Ended in 2018
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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.6%
City, State Chicago, IL Compared to national average
+ 6.1%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 20.3%
City, State Dallas, TX Compared to national average
-0.7%

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Understand the total compensation opportunity for an E-commerce Customer Service Representative, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
30164
42530
35579

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
31182
44364
36799
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of E-commerce Customer Service Representative in the United States. The base salary for E-commerce Customer Service Representative ranges from $30,164 to $42,530 with the average base salary of $35,579. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $31,182 to $44,364 with the average total cash compensation of $36,799.
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30164
42530

 

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Skills associated with E-commerce Customer Service Representative: Customer Support Policies, Standards and Procedures, Service Request Management Process, Inquiry Research/Response, Service Level Management ...More

Salary estimation for E-commerce Customer Service Representative at companies like : HCI Group, Inc., Primerica, Inc., Verisk Analytics, Inc.