How much does an E-commerce Customer Service Representative make in the United States? The average E-commerce Customer Service Representative salary in the United States is $36,355 as of August 27, 2021, but the range typically falls between $30,817 and $43,456. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, helps you determine your exact pay target. 

Based on HR-reported data: a national average with a geographic differential
25% $30,817 10% $25,775 90% $49,920 75% $43,456 $36,355 50%(Median)
Change Search Criteria
Check out E-commerce Customer Service Representative jobs in Virginia

Customer Success Representative

Quick Response Fire Supply - Ashland, VA

E-Commerce Production Assistant FT 4220

Coast Guard Community Services Command - Chesapeake, VA

Job Description for E-commerce Customer Service Representative

E-commerce Customer Service Representative responds to customer web inquires regarding online merchandise or service orders. Assists customers with product selection, answers basic questions, and suggests various product options that are available. Being an E-commerce Customer Service Representative documents customer problems and inputs in ticketing system. Ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures. Additionally, E-commerce Customer Service Representative may require a bachelor's degree. Typically reports to a supervisor or manager. The E-commerce Customer Service Representative works on projects/matters of limited complexity in a support role. Work is closely managed. To be an E-commerce Customer Service Representative typically requires 0-2 years of related experience. (Copyright 2021 View full job description

Employers: Job Description Management Tool

See user submitted job responsibilities for E-commerce Customer Service Representative.

Job Openings for E-commerce Customer Service Representative
Those that have already made the climb...
Mark V. Anquillare, Executive Vice President and Chief Operating Officer
Verisk Analytics, Inc. provides data analytics solutions in the United States and internationally. It provides predictive analytics and decision support solutions to customers in rating, underwriting, claims, catastrophe and weather risk, natural resources intelligence, economic forecasting, and various other fields. T... More
Fiscal Year Ended in 2019
Not the job you're looking for? Search more salaries here:

Are you an HR manager or compensation specialist?'s CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst
City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
City, State Chicago, IL Compared to national average
+ 6.1%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 20.3%
City, State Dallas, TX Compared to national average

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for an E-commerce Customer Service Representative, base salary plus other pay elements

Average Base Salary

Core compensation


Average Total Cash Compensation

Includes base and annual incentives

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of E-commerce Customer Service Representative in the United States. The base salary for E-commerce Customer Service Representative ranges from $30,817 to $43,456 with the average base salary of $36,355. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $31,858 to $45,326 with the average total cash compensation of $37,599.
Step 2 of 3

Discover how your pay is adjusted for skills, experience, and other factors

How much should you be paid?

For a real-time salary target, tell us more about your role in the four categories below.



Step 3 of 3

How much should you be paid?

View the Cost of Living in Major Cities

Skills associated with E-commerce Customer Service Representative: Service Request Management Process, Product Support, Service Management, Inquiry Research/Response ...More

Salary estimation for E-commerce Customer Service Representative at companies like : HCI Group, Inc., PRIMERICA INC, VERISK ANALYTICS INC