How much does a Member Services Director make in Montana? The average Member Services Director salary in Montana is $124,388 as of February 26, 2024, but the range typically falls between $110,172 and $142,439. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Member Services Director Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Member Services Director Salary $97,229 MT February 26, 2024
25th Percentile Member Services Director Salary $110,172 MT February 26, 2024
50th Percentile Member Services Director Salary $124,388 MT February 26, 2024
75th Percentile Member Services Director Salary $142,439 MT February 26, 2024
90th Percentile Member Services Director Salary $158,873 MT February 26, 2024
25% $110,172 10% $97,229 90% $158,873 75% $142,439 $124,388 50%(Median) Didn’t find job title? Click
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What skills does a Member Services Director need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Life Insurance: Life Insurance can be defined as a contract between an insurance policy holder and an insurance company, where the insurer promises to pay a sum of money in exchange for a premium, upon the death of an insured person or after a set period

3.

Bank Secrecy Act: The Currency and Foreign Transactions Reporting Act of 1970—which legislative framework is commonly referred to as the "Bank Secrecy Act" (BSA)—requires U.S. financial institutions to assist U.S. government agencies to detect and prevent money laundering.

Customer Service 22.97%
Life Insurance 2.21%
Bank Secrecy Act 1.31%
Others 73.51%

Job Description for Member Services Director

Member Services Director directs and coordinates all aspects of the health maintenance organization (HMO) member services department. Plans and directs policies and objectives for addressing member inquiries. Being a Member Services Director establishes service quality goals for the department and implements strategies to meet these goals. Typically requires a bachelor's degree. Additionally, Member Services Director typically reports to top management. The Member Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Member Services Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Member Services Director in Montana

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Location Avg. Salary Date Updated
Location Belgrade, MT Avg. Salary $114,906 Date Updated February 26, 2024
Location Absarokee, MT Avg. Salary $128,852 Date Updated February 26, 2024
Location Acton, MT Avg. Salary $129,941 Date Updated February 26, 2024
Location Alberton, MT Avg. Salary $126,947 Date Updated February 26, 2024
Location Alder, MT Avg. Salary $118,277 Date Updated February 26, 2024
Location Alzada, MT Avg. Salary $117,681 Date Updated February 26, 2024
Location Anaconda, MT Avg. Salary $114,906 Date Updated February 26, 2024
Location Angela, MT Avg. Salary $128,852 Date Updated February 26, 2024
Location Antelope, MT Avg. Salary $130,784 Date Updated February 26, 2024
Location Arlee, MT Avg. Salary $114,906 Date Updated February 26, 2024

Career Path for Member Services Director

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Member Services Director, the first career path typically progresses to Top Managed Care Executive.

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Member Services Director Salary in Montana
Member Services Director Salary Graph, Regional Distribution and Summary