Member Services Manager Salary in District of Columbia

How much does a Member Services Manager make in District of Columbia? The average Member Services Manager salary in District of Columbia is $92,761 as of January 20, 2020, but the range typically falls between $82,118 and $105,860. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

25% $82,118 10% $72,428 90% $117,785 75% $105,860 $92,761 50%(Median)
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Job Description

Member Services Manager is responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Being a Member Services Manager ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Additionally, Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2020 Salary.com)

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Location Avg. Salary Date Updated
Location Naval Anacost Annex, DC Avg. Salary $92,294 Date Updated January 20, 2020
Location Parcel Return Service, DC Avg. Salary $92,294 Date Updated January 20, 2020
Location Washington, DC Avg. Salary $92,294 Date Updated January 20, 2020
Location Washington Navy Yard, DC Avg. Salary $92,294 Date Updated January 20, 2020
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