As of April 01, 2025, the average annual salary for a Student Services Specialist in Malden, MA is $44,155. According to Salary.com, salaries can range from a low of $34,818 to a high of $53,636, with most professionals earning between $39,267 and $49,118.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $49,118 | $4,093 | $945 | $24 |
| Average | $44,155 | $3,680 | $849 | $21 |
| 25th Percentile | $39,267 | $3,272 | $755 | $19 |
An entry-level Student Services Specialist with under 1 year experience makes about $41,383. With less than 2 years of experience, a mid-level Student Services Specialist makes around $43,061. After 2-4 years, the Student Services Specialist pay rises to about $46,155. Those senior Student Services Specialist with 5-8 years of experience earn roughly $48,007, and those Student Services Specialist having 8 years or more experience are expected to earn about $48,229 on average.
| Levels | Salary |
|---|---|
| Entry Level Student Services Specialist | $41,383 |
| Intermediate Level Student Services Specialist | $43,061 |
| Senior Level Student Services Specialist | $46,155 |
| Specialist Level Student Services Specialist | $48,007 |
| Expert Level Student Services Specialist | $48,229 |
| Entry Level | 5% |
| Mid Level | 9% |
| Senior Level | 17% |
| Top Level | 21% |
| Experienced | 22% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Support Services: Support Services means those activities provided to or on behalf of a person in the areas of personal care and assistance and property maintenance in order to allow a person to live in the least restrictive environment.
Mental Health: Mental health includes our emotional, psychological, and social well-being. It affects how we think, feel, and act. It also helps determine how we handle stress, relate to others, and make healthy choices.
| Skill | Salary | Demand |
|---|---|---|
|
Marketing Communications
|
$49,012 |
11%
|
|
Case Management
|
$48,570 |
10%
|
|
Problem Solving
|
$47,687 |
8%
|
|
Written Communication
|
$47,687 |
8%
|
|
Innovation
|
$47,246 |
7%
|
|
Support Services
|
$46,362 |
5%
|
