How much does a Technical Customer Support Representative I make hourly in the United States? The average hourly wage for a Technical Customer Support Representative I in the United States is $17 as of November 29, 2021, but the range typically falls between $15 and $20. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Based on HR-reported data: a national average with a geographic differential
25% $15 10% $13 90% $23 75% $20 $17 50%(Median)
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Check out Technical Customer Support Representative jobs in the United States

Supply Chain Customer Service Representative

ES&H Technical Services - Hillsboro, OR

Technical Support Engineer II

Candela Medical - Los Angeles, CA

Customer Service Rep I

Dorman Products - Reno, NV

Job Description for Technical Customer Support Representative I

Technical Customer Support Representative I provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Being a Technical Customer Support Representative I provides customers with preventive maintenance and configuration recommendations. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Additionally, Technical Customer Support Representative I possesses a basic understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Technical Customer Support Representative I works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2021 Salary.com)... View full job description

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Job Openings for Technical Customer Support Representative I
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Patricia B. Prichep, Senior Vice President of Operations and Secretary
CEL-SCI Corporation engages in the research and development of immunotherapy for the treatment of cancer and other diseases. The company's lead investigational immunotherapy is Multikine, which is under phase III clinical trial for the treatment of primary head and neck cancer. Its Ligand Epitope Antigen Presentation S... More
Fiscal Year Ended in 2020
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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.6%
City, State Chicago, IL Compared to national average
+ 6.1%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 20.3%
City, State Dallas, TX Compared to national average
-0.7%

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Understand the total hourly compensation opportunity for a Technical Customer Support Representative I, hourly wage plus other pay elements

Average Hourly Wage

Core compensation

 
 
 
15
20
17

Average Total Hourly Cash Compensation

Includes base and short-term incentives

 
 
 
16
21
18
These charts show the average hourly wage (core compensation), as well as the average total hourly cash compensation for the job of Technical Customer Support Representative I in the United States. The average hourly rate for Technical Customer Support Representative I ranges from $15 to $20 with the average hourly pay of $17. The total hourly cash compensation, which includes base and short-term incentives, can vary anywhere from $16 to $21 with the average total hourly cash compensation of $18.
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15
20

 

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Skills associated with Technical Customer Support Representative I: Customer Interaction, Customer Support, Customer Support Policies, Standards and Procedures, Customer Relationship Management (CRM) software ...More

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