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How much does a Technical Customer Support Representative I make hourly?

As of November 01, 2024, the average hourly pay of Technical Customer Support Representative I in the United States is $19. While Salary.com is seeing that Technical Customer Support Representative I salary in the US can go up to $23 or down to $16, but most earn between $17 and $21. Salary.com shows the average base salary (core compensation), as well as the average total cash compensation for the job of Technical Customer Support Representative I in the United States.

Technical Customer Support Representative I Salaries by Percentile
Annual
Salary
Monthly
Pay
Weekly
Pay
Hourly
Wage
75th Percentile $43,887 $3,657 $844 $21
Average $39,593 $3,299 $761 $19
25th Percentile $35,767 $2,981 $688 $17
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How much does a Technical Customer Support Representative I make hourly?

As of November 01, 2024, the average hourly pay of Technical Customer Support Representative I in the United States is $19. While Salary.com is seeing that Technical Customer Support Representative I salary in the US can go up to $23 or down to $16, but most earn between $17 and $21. Salary.com shows the average base salary (core compensation), as well as the average total cash compensation for the job of Technical Customer Support Representative I in the United States.

What is the yearly and monthly salary as a Technical Customer Support Representative I?

As of November 01, 2024, the average annual salary is $39,593 (range: $32,283 to $47,797); the average monthly salary is $3,299 (range: $2,690 to $3,983).

Click the switch button below to see weekly and hourly salary of a Technical Customer Support Representative I.

Last Updated on November 01, 2024
Last Updated on November 01, 2024

What are the salaries of Technical Customer Support Representative I with different levels of experience?

As of November 01, 2024, Salary.com is seeing that an entry-level Technical Customer Support Representative I with under 1 year experience makes about $39,205. With less than 2 years of experience, a mid-level Technical Customer Support Representative I makes around $39,490. After 2-4 years, the Technical Customer Support Representative I pay rises to about $40,257. Those senior Technical Customer Support Representative I with 5-8 years of experience earn roughly $40,768, and those Technical Customer Support Representative I having 8 years or more experience is expected to earn about $40,896 on average.

Levels Salary
Entry Level Technical Customer Support Representative I $39,205
Intermediate Level Technical Customer Support Representative I $39,490
Senior Level Technical Customer Support Representative I $40,257
Specialist Level Technical Customer Support Representative I $40,768
Expert Level Technical Customer Support Representative I $40,896
$39,205 0 yr
$39,490 < 2 yrs
$40,257 2-4 yrs
$40,768 5-8 yrs
$40,896 > 8 yrs
Last Updated on November 01, 2024
Entry Level 1%
Mid Level 0%
Senior Level 2%
Top Level 3%
Experienced 3%
View as graph
Last Updated on November 01, 2024

How much does salary of Technical Customer Support Representative I vary from state to state?

How much does salary of Technical Customer Support Representative I vary from city to city?

Salaries in the United States can vary significantly from city to city due to a multitude of factors, including cost of living, local economic conditions, and industry presence.

For example, as of November 01, 2024, the average yearly salary of Technical Customer Support Representative I in San Francisco, CA is $49,491 and in New York, NY, the average annual salary goes to $46,245. While a Technical Customer Support Representative I earns $44,384 per year in Boston, MA.

What is the salary trend of Technical Customer Support Representative I?

For those exploring the changing dynamics of Technical Customer Support Representative I salaries, Salary.com offers detailed insights through our Job Trending in CA Labor Market analysis. As of November 01, 2024, our research highlights a notable shift in Technical Customer Support Representative I compensation over the past six years. For instance, the median salary has moved from $41,244 in 2023 to about $40,921 in 2024 (for a comprehensive analysis of Technical Customer Support Representative I salary trends, click here). It's crucial to consider several elements, including geographical location, experience level, industry demand, and economic development, as they play a significant role in influencing salary variations.

Average Annual Salary of Technical Customer Support Representative I Over Time

2020
$???
2021
$???
2022
$???
$41,244
2023
$40,921
2024
$40,727
2025
2026
$???
Last Updated on November 01, 2024
2020
$???
2021
$???
2022
$???
2023
$41,244
2024
$40,921
2025
$40,727
2026
$???
Last Updated on November 01, 2024

Technical Customer Support Representative I Salary by Year

Year Average Annual Salary
2020 View More
2021 View More
2022 View More
2023 $41,244
2024 $40,921
2025 $40,727
2026 View More
Last Updated on November 01, 2024

Job Openings of Technical Customer Support Representative I

Salary.com job board provides millions of Technical Customer Support Representative I information for you to search for. Click on search button below to see Technical Customer Support Representative I job openings or enter a new job title here.

Most Common Benefits for Technical Customer Support Representative I

Based on HR-reported data: a national average with a geographic differential
Base Salary 64.6%
Bonuses 1.0%
Social Security 5.0%
401k/403b 2.8%
Disability 1.3%
Healthcare 13.6%
Pension 3.5%
Time Off 8.1%
Core Compensation
Core Compensation Median % of Total
Base Salary $39,593 64.6%
Bonus $621 1.0%
Value of Benefits
Core Compensation Median % of Total
Social Security $3,076 5.0%
401K/403B $1,689 2.8%
Disability $804 1.3%
Healthcare $8,352 13.6%
Pension $2,172 3.5%
Time Off $4,949 8.1%
Total Compensation $61,257 100%
Core Compensation is based on averages for this job and does not reflect personal factors used to determine your projected salary range.
Value of Benefits indicates the employer's expected contribution and paid time off.
Last Updated on November 01, 2024

What are the salaries of a Technical Customer Support Representative I with different levels of education?

Salaries for Technical Customer Support Representative I with a High School Diploma or Technical Certificate

According to our 100% employer reported salary sources the median salary for a Technical Customer Support Representative I with a No Diploma is $35,669 - $38,064. Please try our salary wizard to explore how other factors like location, Years of experience and number of direct reports can impact your base pay and bonus.

Technical Customer Support Representative I Salaries by Degree Level

Last Updated on November 01, 2024
Typical Education for Technical Customer Support Representative I
Degree Level % of user with this level of education
High School 20.0%
Associates 10.0%
Bachelors 70.0%
Typical Education for Technical Customer Support Representative I
High School 20.0%
Associates 10.0%
Bachelors 70.0%
view as table

Technical Customer Support Representative I Salaries by Degree Level

Last Updated on November 01, 2024

What Am I Worth?

FAQ about Technical Customer Support Representative I

1. What are the responsibilities of Technical Customer Support Representative I?

Technical Customer Support Representative I provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Being a Technical Customer Support Representative I provides customers with preventive maintenance and configuration recommendations. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Additionally, Technical Customer Support Representative I possesses a basic understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Technical Customer Support Representative I works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience.

2. What are the skills of Technical Customer Support Representative I

Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.)

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.)

Preventative Maintenance: Developing and implementing maintenance strategies to increase equipment life expectancy and avoid unplanned downtime.

3.)

Customer Satisfaction: Customer satisfaction (often abbreviated as CSAT, more correctly CSat) is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals." The Marketing Accountability Standards Board (MASB) endorses the definitions, purposes, and constructs of classes of measures that appear in Marketing Metrics as part of its ongoing Common Language in Marketing Project. In a survey of nearly 200 senior marketing managers, 71 percent responded that they found a customer satisfaction metric very useful in managing and monitoring their businesses. It is seen as a key performance indicator within business and is often part of a Balanced Scorecard. In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy.

About Our Data

Salary.com salary estimates, histograms, trends, and comparisons are derived from both employer job postings and third-party data sources. We also provide multiple percentiles of salary information for your reference, click here to know Why the Salary Midpoint Formula Is Crucial to Getting Pay Equity Right. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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The average hourly salary for a Technical Customer Support Representative I is $19 per hour in the United States, updated at November 01, 2024.
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