How much does a Technical Customer Support Supervisor make in Illinois? The average Technical Customer Support Supervisor salary in Illinois is $93,144 as of March 26, 2024, but the range typically falls between $81,815 and $106,492. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Technical Customer Support Supervisor Salary | $71,501 | IL | March 26, 2024 |
25th Percentile Technical Customer Support Supervisor Salary | $81,815 | IL | March 26, 2024 |
50th Percentile Technical Customer Support Supervisor Salary | $93,144 | IL | March 26, 2024 |
75th Percentile Technical Customer Support Supervisor Salary | $106,492 | IL | March 26, 2024 |
90th Percentile Technical Customer Support Supervisor Salary | $118,644 | IL | March 26, 2024 |
Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Leadership: Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.
Support Services: Support Services means those activities provided to or on behalf of a person in the areas of personal care and assistance and property maintenance in order to allow a person to live in the least restrictive environment.
Product Knowledge: Product knowledge is the ability to communicate information and answer questions about a product or service. It is considered an important knowledge area for any role that puts you in front of customers, investors or the media.
Technical Customer Support Supervisor supervises a technical support team that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Technical Customer Support Supervisor trains staff in products, features, standard policies, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Technical Customer Support Supervisor monitors queues, response times, and staff performance. Responds to escalated issues to develop and communicate solutions for complex or critical issues. Has a high level and up to date knowledge of products. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Customer Support Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Technical Customer Support Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)... View full job description
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Location | Avg. Salary | Date Updated |
---|---|---|
Location Cicero, IL | Avg. Salary $95,512 | Date Updated March 26, 2024 |
Location Mount Prospect, IL | Avg. Salary $95,147 | Date Updated March 26, 2024 |
Location Abingdon, IL | Avg. Salary $86,224 | Date Updated March 26, 2024 |
Location Adair, IL | Avg. Salary $87,044 | Date Updated March 26, 2024 |
Location Addieville, IL | Avg. Salary $88,410 | Date Updated March 26, 2024 |
Location Addison, IL | Avg. Salary $95,147 | Date Updated March 26, 2024 |
Location Akin, IL | Avg. Salary $85,769 | Date Updated March 26, 2024 |
Location Albany, IL | Avg. Salary $85,041 | Date Updated March 26, 2024 |
Location Albers, IL | Avg. Salary $88,410 | Date Updated March 26, 2024 |
Location Albion, IL | Avg. Salary $83,766 | Date Updated March 26, 2024 |
A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Technical Customer Support Supervisor, the upper level is Technical Customer Support Manager and then progresses to Technical Customer Support Senior Manager.
Salary.com's CompAnalyst platform offers:
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Technical Customer Support Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Technical Customer Support Representative I | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
Job Title Technical Customer Support Representative II | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
Job Title Technical Customer Support Representative III | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
Job Title Technical Customer Support Specialist I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Jobs with different levels of education may pay very differently. Check the Technical Customer Support Supervisor salary of your education level.
Technical Customer Support Supervisor salary varies from country to country. There are several factors that mainly impact the Technical Customer Support Supervisor salary, including cost of living, economic conditions, market rates and legal differences. Click below to Technical Customer Support Supervisor salary of the other country.
A job category is a classification or grouping of job positions that share similar characteristics, functions, or industries. Technical Customer Support Supervisor salary varies from category to category. Click below to see Technical Customer Support Supervisor salary in different categories.
About Illinois Illinois (/ˌɪlɪˈnɔɪ/ (listen) IL-ih-NOY) is a state in the Midwestern and Great Lakes region of the United States. It has the fifth largest gross dome....More
Skills associated with Technical Customer Support Supervisor: Remote Support, Technical Support, Customer Interaction, Customer Relationship Management (CRM) software ...More
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