As of February 01, 2025, the average annual salary for a Technical Support Manager in Chicago, IL is $143,785. Salary.com reports that pay typically ranges from $126,821 to $162,142, with most professionals earning between $111,376 and $178,856.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $154,568 | $12,881 | $2,972 | $74 |
| Average | $137,068 | $11,422 | $2,636 | $66 |
| 25th Percentile | $120,897 | $10,075 | $2,325 | $58 |
An entry-level Technical Support Manager with under 1 year experience makes about $138,211. With less than 2 years of experience, a mid-level Technical Support Manager makes around $139,466. After 2-4 years, the Technical Support Manager pay rises to about $140,720. Those senior Technical Support Manager with 5-8 years of experience earn roughly $141,222, and those Technical Support Manager having 8 years or more experience are expected to earn about $145,192 on average.
| Levels | Salary |
|---|---|
| Entry Level Technical Support Manager | $138,211 |
| Intermediate Level Technical Support Manager | $139,466 |
| Senior Level Technical Support Manager | $140,720 |
| Specialist Level Technical Support Manager | $141,222 |
| Expert Level Technical Support Manager | $145,192 |
| Entry Level | 1% |
| Mid Level | 2% |
| Senior Level | 3% |
| Top Level | 3% |
| Experienced | 6% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Problem Solving: Analyzing and identifying the root cause of problems and applying critical thinking skills to solve problems.
Career Development: Refers to the process an individual may undergo to evolve their occupational status. It is the process of making decisions for long term learning, to align personal needs of physical or psychological fulfillment with career advancement opportunities.
Call Center: A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.
| Skill | Salary | Demand |
|---|---|---|
|
Consulting
|
$158,163 |
10%
|
|
Product Management
|
$158,163 |
10%
|
|
Product Development
|
$158,163 |
10%
|
|
Presentation
|
$156,725 |
9%
|
|
Innovation
|
$156,725 |
9%
|
|
Insight
|
$156,725 |
9%
|
