ACQUIA Customer Advocacy Specialist Salary in the United States

How much does a Customer Advocacy Specialist make at companies like ACQUIA in the United States? The average salary for Customer Advocacy Specialist at companies like ACQUIA in the United States is $172,634 as of January 26, 2024, but the range typically falls between $144,309 and $200,958. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities2

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What does a Customer Advocacy Specialist do at companies like ACQUIA?

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

 

Headquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, and named a top place to work by the Boston Globe and the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it!

We are looking for a Customer Advocacy Specialist to plan and execute programs to drive customer reference initiatives. Reporting into Acquia’s Director of Communications and Customer Advocacy, this individual will work in an interdisciplinary capacity to support customer satisfaction, advocacy and loyalty. 

The ideal candidate is a self-starter, effective in project management, and capable of working cross-functionally across Acquia’s marketing, customer success, sales and product teams. Most importantly, the ideal candidate is passionate about engaging with customers and turning Acquia’s fans into advocates. 

Responsibilities:

  • Help build and maintain an advocacy program to maximize customer involvement in initiatives that drive engagement, sales and marketing references, and loyalty. 
  • Be the main point of contact within Acquia for marketers, sellers and others who require customer references to support sales, case studies, public relations, events and more.
  • Manage Acquia’s use of Influitive to support an online customer community. 
  • Measure customer satisfaction and improve customer participation in Acquia’s quarterly customer survey (NPS).
  • Manage Acquia’s work with customer reviews websites (e.g., G2, TrustRadius, etc.).
  • Manage the Acquia customer advocacy database. 
  • Own the Engage Awards, Acquia’s annual customer and partner awards program that showcases outstanding case studies.

Desired skills and attributes:

  • Ability to work across several teams to expand a program that is relatively new to Acquia. Doing this successfully will require that you be creative, willing to experiment with tactics and then evaluate what works. 
  • Strong interpersonal skills and ability to cultivate and maintain effective relationships with customers as well as numerous Acquia stakeholders, including executives, marketers and sellers.
  • Ability to work in a fast-paced environment. While we work on a team, much of your work will require that you be able to take initiative and move projects ahead with only moderate oversight. 
  • Excellent communication skills. Ability to write and speak clearly and persuasively with a variety of audiences is critical.
  • Strong computer skills and working knowledge of Google Sheets and Slides.
  • Experience with Salesforce is a strong plus.
  • Bachelor's degree in a relevant discipline.

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by applicable law.

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$144,309 Low Average $172,634 High $200,958

Understand the total compensation opportunity for Customer Advocacy Specialist at companies like ACQUIA, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$144,309
$200,958
$172,634
The chart shows total cash compensation for the ACQUIA Customer Advocacy Specialist in the United States, which includes base, and annual incentives can vary anywhere from $144,309 to $200,958 with an average total cash compensation of $172,634. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
Job Openings for ACQUIA Customer Advocacy Specialist
Disabled Veteran Solutions - Virginia Beach , VA
In an advocate role, you will assist 50 -70 individuals daily with all aspects pertaining to PCP ... specialists for assistance. * Assist customers in navigating the member website, and other websites ...
ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 16 days ago
Disabled Veteran Solutions - Woodbridge , VA
In an advocate role, you will assist 50 -70 individuals daily with all aspects pertaining to PCP ... specialists for assistance. * Assist customers in navigating the member website, and other websites ...
ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 17 days ago
Disabled Veteran Solutions - Fort Lee , VA
In an advocate role, you will assist 50 -70 individuals daily with all aspects pertaining to PCP ... specialists for assistance. * Assist customers in navigating the member website, and other websites ...
ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 24 days ago
Disabled Veteran Solutions - Richmond , VA
In an advocate role, you will assist 50 -70 individuals daily with all aspects pertaining to PCP ... specialists for assistance. * Assist customers in navigating the member website, and other websites ...
ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 29 days ago
Disabled Veteran Solutions - Richmond , VA
In an advocate role, you will assist 50 -70 individuals daily with all aspects pertaining to PCP ... specialists for assistance. * Assist customers in navigating the member website, and other websites ...
ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 3 days ago
Associated Insurance Systems Services Inc. - Henrico , VA
Full-time Customer Care Specialist position in Richmond, VA (Partially Remote / Hybrid) Role * As a ... advocacy.
ZipRecruiter - 21 days ago

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