ACQUIA Customer Account Manager Salary in the United States

How much does a Customer Account Manager make at companies like ACQUIA in the United States? The average salary for Customer Account Manager at companies like ACQUIA in the United States is $64,764 as of May 28, 2024, but the range typically falls between $57,997 and $71,530. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

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What does a Customer Account Manager do at companies like ACQUIA?

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, and named a top place to work by the Boston Globe and the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it!

We are seeking an ambitious Customer Account Manager responsible for developing & maintaining existing customer relationships. This role will proactively engage in the day-to-day management of the account including issue resolution. They will become the customer’s advocate within Acquia creating a positive customer experience that ultimately results in the renewal of the subscription. This role will work directly with Sales, Technical Support and Finance.

This position is designed for someone who has a high attention to detail and strives for customer satisfaction. This is a great opportunity to hit a hot market with best-of-breed open source technology and be the front lines of our Account Management program.

SUMMARY:

  • Maintain account retention while providing exceptional customer service and developing client relationships
  • Identify and close new opportunities within existing customer base
  • Create and execute on a territory plan to drive customer retention and upsell opportunities
  • Coordinate with business users and procurement to ensure timely renewals
  • Update and maintain Sales database as appropriate
  • Generates trusted relationships with customers
  • Ability to manage multiple systems and administration at once

JOB REQUIREMENTS:

  • 1 year experience interacting with customers and internal stakeholders
  • Strong leadership, teamwork, communication & cross-group collaboration skills
  • Must be able to proactively drive account retention with minimal oversight from management
  • Can explain/present solutions in the context of the business requirement
  • Can identify expansion opportunities when speaking to a customer
  • Incredibly detail oriented, ability to manage multiple/conflicting priorities.
  • Ability to perform in a fast paced environment
  • MS Office knowledge including Word, Excel, and PowerPoint
  • Experience with Salesforce.com and other CRM tools

Acquia is proud to provide best-in-class benefits offerings to our employees and their families in maintaining both a healthy body and a healthy mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.


Interested residents of Colorado may contact NA-recruiting@acquia.com as it relates to regulation C.R.S. § 8-5-201. Information regarding benefits are linked here.

 

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$57,997 Low Average $64,764 High $71,530

Understand the total compensation opportunity for Customer Account Manager at companies like ACQUIA, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$57,997
$71,530
$64,764
The chart shows total cash compensation for the ACQUIA Customer Account Manager in the United States, which includes base, and annual incentives can vary anywhere from $57,997 to $71,530 with an average total cash compensation of $64,764. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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