ACQUIA Customer Success Manager - Risk Mitigation Specialist Salary in the United States

How much does a Customer Success Manager - Risk Mitigation Specialist make at companies like ACQUIA in the United States? The average salary for Customer Success Manager - Risk Mitigation Specialist at companies like ACQUIA in the United States is $131,958 as of April 24, 2024, but the range typically falls between $109,238 and $154,678. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

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What does a Customer Success Manager - Risk Mitigation Specialist do at companies like ACQUIA?

Customer Success Manager - Risk Mitigation Specialist

 

Acquia, is transforming the digital strategies of companies all over the world with our open cloud platform. We are passionate and relentlessly committed to helping our clients create digital experiences that are more relevant, personalized, and built for a fast-changing, always-connected, mobile-first world. 

 

Headquartered in the US, we have been named as one of North America’s fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future of the web, and we want you to be a part of it.

 

We are seeking an energetic Customer Success Manager to be based out of our Boston office. This individual will be responsible for developing & maintaining existing customer relationships while leading the customer to full adoption and absorption of our products. We are seeking a candidate that has proven success in developing strategic relationships in large organizations leading to high retention rates, high NPS scores and expansion opportunities.

 

This role will engage in the day to day success management and risk mitigation of Acquia’s customers, This role will work directly with Sales, Account Management, Technical Support, Operations, Professional Services and Finance.

 

This position is designed for an experienced Customer Success Manager who has a passion for problem solving, a high attention to detail, strives for customer success and satisfaction, is articulate and credible, and metrics driven. The ideal candidate will have past experience working with large, complex organizations in the technology industry. This is a great opportunity to hit a hot market with best-of-breed open source technology and be an integral part of our Global Account Program.

 

Summary:

 

  • Team with Acquia Account Management to maintain strong relationships with customers and ownership of customers’ success with Acquia platform services; measured through renewal rate, NPS and other metrics that measure customer sentiment.
  • Create and drive risk mitigation plans that map to value realization and success outcomes for customers.
  • Drive the risk mitigation strategy through effectively working cross functionally and ensuring accountability across multiple departments within Acquia.
  • Update and maintain the CRM database with the most relevant account and relationship details.
  • Must be able to proactively drive Acquia and Customers forward with minimal oversight




Job Requirements:

 

In order to be successful at Acquia, you must have the following types of traits & skill sets:

 

  • 5+ years working in account management, customer success management or an equivalent role for a technology company.
  • Proven proficiency in customer retention, presentation skills, and ability to work independently to drive a virtual team to deliver customer success
  • Ability to align internal resources to meet customer requirements and deadlines
  • Strong leadership, teamwork, & cross-group collaboration skills
  • Ability to effectively communicate through all mediums (verbal, listening, written)
  • Extremely organized, with effective time management skills
  • Ability to perform and deliver in a fast paced environment
  • Experience with Salesforce.com and other CRM tools (preferably Gainsight)

 

Check out Customer Success Manager - Risk Mitigation Specialist jobs in Ashburn, Virginia

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SERVPRO of Chesterfield, Richmond, Chesapeake, and Hampton - Chantilly, VA

Customer Success Specialist

The Davis Companies - Chesapeake, VA

Senior Data Network Analyst

Risk Mitigation Consulting - Dahlgren, VA

Product management Specialist (Senior)

Inalab Consulting Inc - Fairfax, VA

$109,238 Low Average $131,958 High $154,678

Understand the total compensation opportunity for Customer Success Manager - Risk Mitigation Specialist at companies like ACQUIA, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$109,238
$154,678
$131,958
The chart shows total cash compensation for the ACQUIA Customer Success Manager - Risk Mitigation Specialist in the United States, which includes base, and annual incentives can vary anywhere from $109,238 to $154,678 with an average total cash compensation of $131,958. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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