ACQUIA Customer Success Manager - LATAM Salary in the United States

How much does a Customer Success Manager - LATAM make at companies like ACQUIA in the United States? The average salary for Customer Success Manager - LATAM at companies like ACQUIA in the United States is $147,711 as of March 26, 2024, but the range typically falls between $120,521 and $174,901. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities2

About ACQUIA

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What does a Customer Success Manager - LATAM do at companies like ACQUIA?

Acquia is the open digital experience company. We provide the world's most ambitious brands with products built around Drupal to allow them to embrace innovation and create customer moments that matter. At Acquia, we believe in the power of community and collaboration — giving our customers and partners the freedom to build tomorrow on their terms.

Headquartered in the U.S., we have been named one of North America’s fastest growing software companies by Deloitte and Inc. Magazine, rated a leader by the analyst community, and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it!

As the Customer Success Manager -LATAM, you will...

  • Team with Acquia Account Management to nurture strong positive relationships with customers and ownership of customers’ success with Acquia platform services; measured through renewal rate, NPS and other metrics that measure customer sentiment to our customers in Latin America
  • Build and drive risk mitigation plans that map to value realization and success outcomes for customers
  • Drive the risk mitigation strategy through effectively working cross functionally and ensuring accountability across multiple departments within Acquia
  • Update and maintain the CRM database with the most relevant account and relationship details
  • Engage in the day to day success management and risk mitigation of Acquia’s customers
  • Work directly with Sales, Account Management, Technical Support, Operations, Professional Services and Finance

You’ll enjoy this role if you are/have…

  • Ability to align internal resources to meet customer requirements and deadlines
  • Strong leadership, teamwork, & cross-group collaboration skills
  • Ability to effectively communicate through all mediums (verbal, listening, written)
  • Willing to travel to South America to visit customers (When Covid restrictions are lifted)
  • Very organized, with effective time management skills
  • Ability to perform and deliver in a fast paced environment
  • Able to proactively drive Acquia and Customers forward with minimal oversight
  • Passion for problem solving, a high attention to detail, strives for customer success and satisfaction, is articulate and credible, and metrics driven

What you’ll need to be successful…

  • 5+ years working in account management, customer success management or an equivalent role for a technology company.
  • Shown proficiency in customer retention, presentation skills, and ability to work independently to drive a virtual team to deliver customer success
  • Fluent in Portuguese and Spanish
  • Shown success in developing strategic relationships in large organizations leading to high retention rates, high NPS scores and expansion opportunities
  • Experience with Salesforce.com and other CRM tools (preferably Gainsight)

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

 

Check out Customer Success Manager - LATAM jobs in Ashburn, Virginia
$120,521 Low Average $147,711 High $174,901

Understand the total compensation opportunity for Customer Success Manager - LATAM at companies like ACQUIA, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$120,521
$174,901
$147,711
The chart shows total cash compensation for the ACQUIA Customer Success Manager - LATAM in the United States, which includes base, and annual incentives can vary anywhere from $120,521 to $174,901 with an average total cash compensation of $147,711. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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