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As of August 01, 2026, the average salary for a Customer Retention Specialist in Pennsylvania is $43,014 per year, which breaks down to an hourly rate of $21.
However, a Customer Retention Specialist's salary can vary significantly. Here’s a look at the typical salary range:
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Customer Retention Specialist Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $46,596 | $3,883 | $896 | $22 |
| Average | $43,014 | $3,584 | $827 | $21 |
| 25th Percentile | $37,806 | $3,150 | $727 | $18 |
Charles Berrouet - State Farm Agent - Norwood, PA
Seth Walizer - State Farm Agent - Reading, PA
Dorrit Emerich - State Farm Agent - Center Valley, PA
Stephanie Raieta - State Farm Agent - Glenside, PA
A Customer Retention Specialist's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a Customer Retention Specialist's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:
| Levels | Salary |
|---|---|
| Customer ... Level Customer Retention Specialist | $37,796 |
| Customer ... Level Customer Retention Specialist | $42,751 |
| Customer ... Level Customer Retention Specialist | $49,587 |
| Customer ... Level Customer Retention Specialist | $66,082 |
| Customer ... Level Customer Retention Specialist | $94,384 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Retention Specialists. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For Customer Retention Specialist roles, the industry you choose can affect earning potential by as much as 40% (the gap between the highest and lowest paying industries). Data shows that the Energy & Utilities and Pharmaceuticals sectors offer the strongest compensation, at 20% above the average. In contrast, Customer Retention Specialist positions in Edu., Gov't. & Nonprofit or Transportation typically offer lower base pay, as these industries often view Customer Retention Specialist as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Energy & Utilities | $51,617 | $25.0 | 20% |
| Pharmaceuticals | $51,617 | $25.0 | 20% |
| Aerospace & Defense | $49,466 | $24.0 | 15% |
| Biotechnology | $49,466 | $24.0 | 15% |
| Financial Services | $47,315 | $23.0 | 10% |
Understanding how a Customer Retention Specialist's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $46,596 | $3,883 | $896 | $22 |
| Average | $43,014 | $3,584 | $827 | $21 |
| 25th Percentile | $37,806 | $3,150 | $727 | $18 |
Ready to take the next step in your career? Browse thousands of current Customer Retention Specialist job openings on our job board. Use the search bar below to find your perfect match.
Sunshine Newton - State Farm Agent
Leesport, PA
Sunshine Newton - State Farm Agent | Leesport, PA
Job Description. Job Description. Benefits. Free food & snacks. Opportunity for advancement. Paid time off. Training & development. 401(k) matching. Bonus ... more
6 Days Ago
Nick Demaio - State Farm Agent
Richboro, PA
Nick Demaio - State Farm Agent | Richboro, PA
Job Description. Job Description. Benefits. 401(k). Bonus based on performance. Health insurance. Opportunity for advancement. Paid time off. Training & de... more
7 Days Ago
Charles Berrouet - State Farm Agent
Prospect Park, PA
Charles Berrouet - State Farm Agent | Prospect Park, PA
Customer Retention Specialist. We're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real s... more
7 Days Ago
Daniel Burton, Jr. - State Farm Agent
East Petersburg, PA
Daniel Burton, Jr. - State Farm Agent | East Petersburg, PA
Job Description. Job Description. Benefits. Opportunity for advancement. Paid time off. Training & development. Bonus based on performance. Competitive sal... more
8 Days Ago
Teresa Tucker - State Farm Agent
Pittsburgh, PA
Teresa Tucker - State Farm Agent | Pittsburgh, PA
Job Description. Job Description. Benefits. Competitive salary. Flexible schedule. Training & development. You May Be a Great Fit as a Customer Retention S... more
9 Days Ago
Chris Loeffert - State Farm Agent
Mechanicsburg, PA
Chris Loeffert - State Farm Agent | Mechanicsburg, PA
Job Description. Job Description. Benefits. Bonus based on performance. Competitive salary. Flexible schedule. Health insurance. Opportunity for advancemen... more
9 Days Ago
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