How much does a Customer Satisfaction & Retention Manager make in the United States? The average Customer Satisfaction & Retention Manager salary in the United States is $90,790 as of March 26, 2024, but the range typically falls between $81,090 and $104,690. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

Customer Satisfaction & Retention Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Satisfaction & Retention Manager Salary $72,259 US March 26, 2024
25th Percentile Customer Satisfaction & Retention Manager Salary $81,090 US March 26, 2024
50th Percentile Customer Satisfaction & Retention Manager Salary $90,790 US March 26, 2024
75th Percentile Customer Satisfaction & Retention Manager Salary $104,690 US March 26, 2024
90th Percentile Customer Satisfaction & Retention Manager Salary $117,345 US March 26, 2024
25% $81,090 10% $72,259 90% $117,345 75% $104,690 $90,790 50%(Median) Didn’t find job title? Click
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Job Description

The Customer Satisfaction & Retention Manager takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Manages all customer retention activities. Being a Customer Satisfaction & Retention Manager is responsible for leading a team of retention members. Maintains industry relationships and develops budgets and controls costs. In addition, Customer Satisfaction & Retention Manager requires a bachelor's degree in area of specialty. Typically reports to head of a unit/department. The Customer Satisfaction & Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Customer Satisfaction & Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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    At Risk Customer Support Supervisor

    3 + years experience
    Bachelor's Degree

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    5 + years experience
    Bachelor's Degree

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Average Base Salary

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81090
104690
90790

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
87390
118690
102590
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Satisfaction & Retention Manager in the United States. The base salary for Customer Satisfaction & Retention Manager ranges from $81,090 to $104,690 with the average base salary of $90,790. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $87,390 to $118,690 with the average total cash compensation of $102,590.
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81090
104690

 

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