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Customer Satisfaction & Retention Manager Salary in the United States

How much does a Customer Satisfaction & Retention Manager make in the United States?

As of August 01, 2026, the average salary for a Customer Satisfaction & Retention Manager in the United States is $92,290 per year, which breaks down to an hourly rate of $44.

However, a Customer Satisfaction & Retention Manager's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $109,675
  • Majority Range (25th-75th percentile): $86,790 to $101,390
  • Entry-Level (10th percentile): $81,783
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View as table View as graph 25% $86,790 10% $81,783 90% $109,675 75% $101,390 $92,290 50%(Median) Didn’t find job title? Click

Customer Satisfaction & Retention Manager Salaries by Percentile

Annual
Salary		 Monthly
Pay		 Weekly
Pay		 Hourly
Wage
75th Percentile $101,390 $8,449 $1,950 $49
Average $92,290 $7,691 $1,775 $44
25th Percentile $86,790 $7,233 $1,669 $42
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Key Factors That Influence Customer Satisfaction & Retention Manager Salaries

A Customer Satisfaction & Retention Manager's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education, and company size can directly affect your earning potential.

How Experience Level Affects Customer Satisfaction & Retention Manager Salaries?

Experience is a primary driver of a Customer Satisfaction & Retention Manager's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Customer Service Escalation Specialist (3-5 years): $53,505
  • Customer Service Escalation Manager (5+ years): $98,980
  • At Risk Customer Support Supervisor (5+ years): $64,560
  • Customer Satisfaction & Retention Manager (5+ years): $92,210
Job Role Years of Experience Average Salary
Customer Service Escalation Specialist3-5 years$53,505
Customer Service Escalation Manager5+ years$98,980
At Risk Customer Support Supervisor5+ years$64,560
Customer Satisfaction & Retention Manager5+ years$92,210
$53,505 Customer ...
$98,980 Customer ...
$64,560 At Risk C...
$92,210 Customer ...
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What Am I Worth?

Top Paying Cities for Customer Satisfaction & Retention Managers

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $116,390
  • San Francisco: $115,090
  • Oakland: $112,690

What Skills Can Increase a Customer Satisfaction & Retention Manager's Salary?

Demanded Skills for the Role:

  • Products and Services (Mentioned in 7.52% Job Postings): Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
  • Workday (Mentioned in 3.68% Job Postings): A cloud-based human resource management software system that unifies a wide range of HR functionality into a single system.
  • Retail Management (Mentioned in 1.47% Job Postings): Refers to the process of helping customers find products in your store, It includes everything from increasing your customer pool to how products are presented, and how you fulfill a customer's needs
See More Skills
Skills Demand Percentage
Products and Services 7.52%
Workday 3.68%
Retail Management 1.47%
What skills can make your compensation higher?
Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Customer Satisfaction & Retention Manager's salary.
  • Cash Management: Can increase your salary by up to 27%.
  • Authenticity: Can increase your salary by up to 17%.
  • Team Operations: Can increase your salary by up to 11%.
Skill Salary Salary % Increase
Cash Management
 $117,208
27%
Authenticity
 $107,979
17%
Team Operations
 $102,442
11%
Collaboration
 $100,596
9%
CRM
 $98,750
7%
Consulting
 $97,827
6%
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Customer Satisfaction & Retention Manager Salary by Company Size: Startups vs. Enterprise

Customer Satisfaction & Retention Manager salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $103,313. While startup companies pay approximate $87,401.

Customer Satisfaction & Retention Manager Salary by Company Size

Company Size Employees Average Salary
Startup1~50$87,401
Growth Stage51~500$92,437
Established501~5000$99,767
Enterprise5000+$103,313

Customer Satisfaction & Retention Manager Salary by Industry: Top Paying Sectors

For Customer Satisfaction & Retention Manager roles, the industry you choose can affect earning potential by as much as 40% (the gap between the highest and lowest paying industries). Data shows that the Internet and Biotechnology sectors offer the strongest compensation, at 20% above the average. In contrast, Customer Satisfaction & Retention Manager positions in Edu., Gov't. & Nonprofit or MFG Nondurable typically offer lower base pay, as these industries often view Customer Satisfaction & Retention Manager as a support function rather than a direct revenue driver.

The top paying industries for a Customer Satisfaction & Retention Manager

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Internet$110,748$53.020%
Biotechnology$106,133$51.015%
Financial Services$106,133$51.015%
Energy & Utilities$101,519$49.010%
Insurance$101,519$49.010%

How Education impacts a Customer Satisfaction & Retention Manager's Salary?

Your level of education can impact your salary potential. While many Customer Satisfaction & Retention Managers enter the field with a No Diploma degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for a Customer Satisfaction & Retention Manager with a No Diploma is between $84,993 and $90,756).

Customer Satisfaction & Retention Manager Salaries by Degree Level

Typical Education for Customer Satisfaction & Retention Manager
Degree Level % of user with this level of education
No Diploma 50.0%
High School 50.0%
Associates 0.0%
Bachelors 50.0%
Masters 50.0%
Doctorate 0.0%
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Customer Satisfaction & Retention Manager Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Customer Satisfaction & Retention Manager's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

  • Hourly
  • Monthly
  • Weekly
  • Yearly
  • Table View
Last Updated on August 01, 2026
$86,790
Average $92,290/year
$101,390
$7,233
Average $7,691/month
$8,449
$1,669
Average $1,775/week
$1,950
$42
Average $44/hour
$49
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $101,390 $8,449 $1,950 $49
Average $92,290 $7,691 $1,775 $44
25th Percentile $86,790 $7,233 $1,669 $42

Salaries of jobs related to Customer Satisfaction & Retention Manager

Salary Trends for Customer Satisfaction & Retention Manager

Salaries for a Customer Satisfaction & Retention Manager can change over time, reflecting shifts in market demand and the overall economy. The median salary decreased from $96,978 in 2023 to around $95,697 in 2025, reflecting changes in demand, location, experience, and the wider economy. For a detailed analysis of Customer Satisfaction & Retention Manager salary trends, .

Average Annual Salary of Customer Satisfaction & Retention Manager Over Time

2022
$???
2023
$96,978
2024
$96,888
2025
$95,697
2026
$???
2027
$???
Year Average Annual Salary
2022
View More
2023 $96,978
2024 $96,888
2025 $95,697
2026
View More
2027
View More

Most common benefits for Customer Satisfaction & Retention Manager

Social Security
401(k)
Disability
Healthcare
Pension
Time Off (days)
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Common company salaries for Customer Satisfaction & Retention Manager

Here are companies hiring for Customer Satisfaction & Retention Manager and their salaries, click below for more details.

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Ready to take the next step in your career? Browse thousands of current Customer Satisfaction & Retention Manager job openings on our job board. Use the search bar below to find your perfect match.

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FAQ about Customer Satisfaction & Retention Manager

1. What industry pays the highest salary for Customer Satisfaction & Retention Manager?

The Internet industry offers the highest average compensation for Customer Satisfaction & Retention Manager roles, with salaries approximately 20% above the market median.

2. What is the highest salary in customer success?

The highest salary for a Customer Satisfaction & Retention Manager is $107,090. In India, top-paying cities include Bengaluru with ₹12,08,267, Pune at ₹11,77,069, and Chennai at ₹11,62,746. These figures reflect the competitive landscape for customer success roles in various regions.

3. What is the best Account Manager salary?

The salary for a Customer Satisfaction & Retention Manager typically ranges from $82,990 to $107,090, with a median salary of $92,890. This range reflects the varying levels of experience and responsibilities in different regions. For comparison, Account Managers in major cities earn between $69,592 and $89,894 annually.

4. How much do customer success managers make in the US?

As of now, the salary for a Customer Satisfaction & Retention Manager in the United States ranges from $82,990 to $107,090 annually, with a median salary of $92,890. This translates to approximately $39.90 to $51.50 per hour, or about $1,600 to $2,060 per week.

5. How much do customer success managers make in the US?

As of now, the salary for a Customer Satisfaction & Retention Manager in the United States ranges from $82,990 to $107,090 annually, with a median salary of $92,890. This translates to approximately $39.87 to $51.50 per hour, or about $1,596 to $2,060 per week.

6. How much do customer account managers make in the US?

As of now, the salary for a Customer Satisfaction & Retention Manager in the United States ranges from $82,990 to $107,090 annually, with a median salary of $92,890. This translates to approximately $39.87 to $51.49 per hour, or about $6,916 to $8,924 monthly.

7. How much do customer account managers make in the US?

How Much Does a Customer Satisfaction & Retention Manager Make in the US? The average salary for a Customer Satisfaction & Retention Manager in the US ranges from $82,990 to $107,090, with a mid-salary of $92,890. This role may also include additional cash compensation, contributing to a competitive total earnings package.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

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