Customer Service Position Available Salary in Massachusetts

Customer Service Specialist - E-commerce - Average Salary $48,220

The Customer Service Specialist - E-Commerce assists customers with product selection, answers basic questions, and suggests various product options that are available. Responds to customer web inquires regarding online merchandise or service orders. Being a Customer Service Specialist - E-Commerce ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures. Documents customer problems and inputs in ticketing system. In addition, Customer Service Specialist - E-Commerce may require a bachelor's degree. Typically reports to a supervisor or manager. Being a Customer Service Specialist - E-Commerce works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Customer Service Specialist - E-Commerce typically requires 0-2 years of related experience.

Customer Service Senior Specialist E-commerce - Average Salary $54,080

The Customer Service Senior Specialist E-Commerce assists customers with product selection, answers basic questions, and suggests various product options that are available. Responds to customer web inquires regarding online merchandise or service orders. Being a Customer Service Senior Specialist E-Commerce ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures. Documents customer problems and inputs in ticketing system. In addition, Customer Service Senior Specialist E-Commerce may be assigned more complex or sensitive customer problems to resolve. Requires a bachelor's degree. Typically reports to a supervisor or manager. Being a Customer Service Senior Specialist E-Commerce gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as a Customer Service Senior Specialist E-Commerce typically requires 2 to 4 years of related experience.

Customer Service Supervisor - Average Salary $84,767

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.

Customer Service Director - Average Salary $194,186

Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.

Annuities Customer Service Supervisor - Average Salary $90,675

Annuities Customer Service Supervisor oversees a staff of annuities customer service representatives and ensures annuity customers are satisfied and inquiries are handled in a timely manner. Responsible for training customer service representatives, and assists with the development and implementation of customer service operations and policies. Being an Annuities Customer Service Supervisor has thorough knowledge of annuities, current tax laws and other legislation that can impact the company's annuity contracts. May require a bachelor's degree. Additionally, Annuities Customer Service Supervisor typically reports to a manager or head of a unit/department. The Annuities Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Annuities Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor.