As of July 01, 2026, the average salary for a Customer Service Supervisor in Massachusetts is $82,225 per year, which breaks down to an hourly rate of $40.
However, a Customer Service Supervisor's salary can vary significantly. Here’s a look at the typical salary range:
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Customer Service Supervisor Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $92,159 | $7,680 | $1,772 | $44 |
| Average | $82,225 | $6,852 | $1,581 | $40 |
| 25th Percentile | $74,100 | $6,175 | $1,425 | $36 |
AFG Inc - Springfield, MA
AFG Inc - Newton, MA
AFG Inc - Lynn, MA
AFG Inc - Amherst, MA
A Customer Service Supervisor's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, and company size can directly affect your earning potential.
Experience is a primary driver of a Customer Service Supervisor's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:
| Job Role | Years of Experience | Average Salary |
|---|---|---|
| Client Service Specialist IV | 7+ years | $112,158 |
| Customer Service Team Leader | 7+ years | $68,920 |
| Customer Service Supervisor | 7+ years | $82,225 |
| Customer Service Manager | 7+ years | $108,476 |
| Customer Service Senior Manager | 7+ years | $148,835 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Service Supervisors. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
Customer Service Supervisor salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $91,968. While startup companies pay approximate $77,778.
| Company Size | Employees | Average Salary |
|---|---|---|
| Startup | 1~50 | $77,778 |
| Growth Stage | 51~500 | $82,262 |
| Established | 501~5000 | $88,813 |
| Enterprise | 5000+ | $91,968 |
For Customer Service Supervisor roles, the industry you choose can affect earning potential by as much as 70% (the gap between the highest and lowest paying industries). Data shows that the Business Services and Aerospace & Defense sectors offer the strongest compensation, at 40% above the average. In contrast, Customer Service Supervisor positions in Financial Services or Hospitality & Leisure typically offer lower base pay, as these industries often view Customer Service Supervisor as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Business Services | $115,116 | $55.0 | 40% |
| Aerospace & Defense | $102,782 | $49.0 | 25% |
| Biotechnology | $94,559 | $45.0 | 15% |
| Chemicals | $90,448 | $43.0 | 10% |
| Construction | $86,337 | $42.0 | 5% |
Understanding how a Customer Service Supervisor's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $92,159 | $7,680 | $1,772 | $44 |
| Average | $82,225 | $6,852 | $1,581 | $40 |
| 25th Percentile | $74,100 | $6,175 | $1,425 | $36 |
For a Customer Service Supervisor, the most direct path to higher earnings is advancing to the Customer Service Manager role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $108,476 - a projected growth of 32% over your current level.
Ready to take the next step in your career? Browse thousands of current Customer Service Supervisor job openings on our job board. Use the search bar below to find your perfect match.
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