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A telephone counsellor is responsible for providing emotional support, guidance, and advice to individuals who are seeking help with personal or mental health issues over the phone. They listen to the concerns and problems of their clients, offer empathy and understanding, and provide practical solutions and coping strategies. Telephone counsellors must have excellent communication skills, be able to remain calm under pressure, and have a strong understanding of mental health issues and counselling techniques. They must also be able to maintain confidentiality and adhere to ethical guidelines while providing support to their clients.
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