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As of August 01, 2026, the average salary for a Call Center Specialist in Massachusetts is $44,644 per year, which breaks down to an hourly rate of $21.
However, a Call Center Specialist's salary can vary significantly. Here’s a look at the typical salary range:
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Call Center Specialist Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $48,566 | $4,047 | $934 | $23 |
| Average | $44,644 | $3,720 | $859 | $21 |
| 25th Percentile | $40,894 | $3,408 | $786 | $20 |
TFed - Taunton Federal Credit Union - Taunton, MA
Amazon Workforce Staffing - Plymouth, MA
Amazon Workforce Staffing - Taunton, MA
Amazon Workforce Staffing - Pittsfield, MA
A Call Center Specialist's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a Call Center Specialist's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:
| Levels | Salary |
|---|---|
| Contact C... Level Call Center Specialist | $40,387 |
| Call Cent... Level Call Center Specialist | $44,904 |
| Contact C... Level Call Center Specialist | $54,875 |
| Contact C... Level Call Center Specialist | $61,969 |
| Inbound C... Level Call Center Specialist | $68,759 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Call Center Specialists. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For Call Center Specialist roles, the industry you choose can affect earning potential by as much as 50% (the gap between the highest and lowest paying industries). Data shows that the Software & Networking and Financial Services sectors offer the strongest compensation, at 25% above the average. In contrast, Call Center Specialist positions in Retail & Wholesale or Hospitality & Leisure typically offer lower base pay, as these industries often view Call Center Specialist as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Software & Networking | $55,805 | $27.0 | 25% |
| Financial Services | $53,573 | $26.0 | 20% |
| Energy & Utilities | $51,341 | $25.0 | 15% |
| Biotechnology | $49,108 | $24.0 | 10% |
| Insurance | $49,108 | $24.0 | 10% |
Understanding how a Call Center Specialist's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $48,566 | $4,047 | $934 | $23 |
| Average | $44,644 | $3,720 | $859 | $21 |
| 25th Percentile | $40,894 | $3,408 | $786 | $20 |
Ready to take the next step in your career? Browse thousands of current Call Center Specialist job openings on our job board. Use the search bar below to find your perfect match.
Amazon Workforce Staffing
Worcester, MA
Amazon Workforce Staffing | Worcester, MA
Amazon is seeking a skilled Call Center Specialist to join their dynamic team and contribute to delivering world-class customer service. As part of Amazon'... more
4 Days Ago
Amazon Workforce Staffing
Chicopee, MA
Amazon Workforce Staffing | Chicopee, MA
Amazon is seeking a skilled Call Center Specialist to join their dynamic team and contribute to delivering world-class customer service. As part of Amazon'... more
4 Days Ago
ProPivotal
Braintree, MA
ProPivotal | Braintree, MA
A healthcare staffing agency is seeking a Healthcare Call Center Representative in Massachusetts.The role involves assisting healthcare providers with pres... more
3 Days Ago
Curana Health
Leominster, MA
Curana Health | Leominster, MA
[Customer Service / Remote] - Anywhere in U.S. / Flexible Schedule / Competitive pay / Medical-Dental-Vision / 401k match - As a Call Center Specialist at ... more
5 Days Ago
Curana Health
Plymouth, MA
Curana Health | Plymouth, MA
[Customer Service / Remote] - Anywhere in U.S. / Flexible Schedule / Competitive pay / Medical-Dental-Vision / 401k match - As a Call Center Specialist at ... more
5 Days Ago
Curana Health
Pittsfield, MA
Curana Health | Pittsfield, MA
[Customer Service / Remote] - Anywhere in U.S. / Flexible Schedule / Competitive pay / Medical-Dental-Vision / 401k match - As a Call Center Specialist at ... more
5 Days Ago
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