Call Center Specialist Salaries in Massachusetts
How Much Does a Call Center Specialist Make in Massachusetts?
Updated March 01, 2025
As of March 01, 2025,
the average annual pay of Call Center Specialist in Massachusetts is $45,011.
While Salary.com is seeing that Call Center Specialist salary in MA can go up to $57,663
or down to $34,195, but most earn between $39,350 and $51,634.
Salary ranges can vary widely depending on many important factors,
including education, certifications, additional skills, and your experience levels.
With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Related Job Titles to Call Center Specialist
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Similar Job Salaries to Call Center Specialist by Company
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| Company | average base salary in (usd) | range |
|---|---|---|
|
SSTAR
CALL CENTER SPECIALIST
|
$64,765/yr
|
RANGE: $54,622 - $74,908
|
|
Community Health Connections
CALL CENTER SPECIALIST
|
$72,279/yr
|
RANGE: $59,737 - $84,820
|
|
Esler Companies | Renewal by Andersen
Call Center Confirmation Specialist
|
$76,806/yr
|
RANGE: $64,932 - $88,681
|
|
Revere Medical
Call Center Patient Services Specialist
|
$47,057/yr
|
RANGE: $41,340 - $52,774
|
|
U Mass Memorial Health
Call Center Specialist, FT Days
|
$45,414/yr
|
RANGE: $39,778 - $51,050
|
|
Renewal by Andersen
Call Center Confirmation Specialist - Northborough, MA
|
$130,461/yr
|
RANGE: $108,178 - $152,744
|
|
UMass Memorial Health
Call Center Specialist, FT, Days, 40 Hours
|
$115,750/yr
|
RANGE: $96,536 - $134,963
|
|
sstar
Front Desk & Call Center Specialist - Float
|
$45,673/yr
|
RANGE: $40,005 - $51,341
|
|
IWP
Pharmacy Call Center Technician
|
$80,102/yr
|
RANGE: $72,061 - $88,143
|
Top 10 Highest Paying Cities For Call Center Specialist Jobs in Massachusetts
It is important to understand how location impacts your career prospects in the United States.
There are some cities where a Call Center Specialist can find a job easily with a greater salary paid then achieve a higher standard of living.
Below is the top cities list for Call Center Specialist job salaries in Massachusetts.
Some cities can pay higher salaries for Call Center Specialist jobs, which can indicate that there is a large demand for Call Center Specialist positions in this city.
The following table shows top 10 cities where the Call Center Specialist salary is higher than other cities in Massachusetts.
Boston takes first place in this list, followed by Cambridge, Waltham.
The Call Center Specialist salary is $46,376 in Boston,
which is higher than the national average. There are 36 cities' Call Center Specialist salary higher than national average in Massachusetts.
The average salary for a Call Center Specialist in Massachusetts is $45,011,
but we found that the city with the highest salary for Call Center Specialist jobs is Boston, MA, and it is higher than Cambridge.
Call Center Specialist jobs in Boston can have the opportunity to earn higher salaries than in other cities in Massachusetts.
| CITY | ANNUAL SALARY | MONTHLY PAY | WEEKLY PAY | HOURLY WAGE |
| Boston | $46,376 | $3,865 | $892 | $22 |
| Cambridge | $46,376 | $3,865 | $892 | $22 |
| Waltham | $46,376 | $3,865 | $892 | $22 |
| Newton | $46,376 | $3,865 | $892 | $22 |
| Arlington | $46,376 | $3,865 | $892 | $22 |
| Brookline | $46,376 | $3,865 | $892 | $22 |
| Lynn | $46,376 | $3,865 | $892 | $22 |
| Malden | $46,376 | $3,865 | $892 | $22 |
| Medford | $46,376 | $3,865 | $892 | $22 |
| Quincy | $46,376 | $3,865 | $892 | $22 |
What Does a Call Center Specialist Do?
Being an effective quality analyst for call centers is crucial because the reputation of the business process outsourcing (.
Updated December 22, 2021
Calls that are rerouted to another group of Brand Specialists or site in the effort to balance a workload resulting in the reduction of delay to answer a call.
Updated December 18, 2021
Routing conditions can include any day of week, time of day, Brand Specialist availability, type of call and service needed.
Updated December 20, 2021
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Updated December 20, 2021
Brand Specialists are required to put themselves back into available states promptly after completing after-call work.
Updated December 19, 2021
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Explore JobArchitectFrequently Asked Questions About a Call Center Specialist Salaries
What is the average of a Call Center Specialist in Massachusetts?
The Call Center Specialist salary range is from $39,350 to $51,634, and the average Call Center Specialist salary is $45,011/year in Massachusetts.
The Call Center Specialist's salary will change in different locations.
Which location pays the highest Call Center Specialist salary in the United States?
The Call Center Specialist salary in San Jose, CA is $51,920
which is the highest in the US.
What kinds of reasons will influence the Call Center Specialist's salary?
Besides the location, employees' education degree, related skills, and work experience also will influence the salary.
Try to improve your skills and experience to get a higher salary for the position of Call Center Specialist.
What is the growth rate of the Call Center Specialist's salary?
If you are thinking of becoming a Call Center Specialist or planning the next step in your career, find the detailed salary report of a Call Center Specialist.
