Customer Support Agent Salaries in Massachusetts
How Much Does a Customer Support Agent Make in Massachusetts?
Updated April 01, 2025
As of April 01, 2025,
the average annual pay of Customer Support Agent in Massachusetts is $52,758.
While Salary.com is seeing that Customer Support Agent salary in MA can go up to $64,808
or down to $41,142, but most earn between $46,677 and $59,065.
Salary ranges can vary widely depending on many important factors,
including education, certifications, additional skills, and your experience levels.
With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Related Job Titles to Customer Support Agent
Inbound Customer Support and Service Agent I
$39,590
Massachusetts
Per Year
Inbound Customer Support and Service Agent II
$43,790
Massachusetts
Per Year
Inbound Customer Support and Service Agent III
$53,690
Massachusetts
Per Year
Inbound Customer Support and Service Agent IV
$60,690
Massachusetts
Per Year
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Similar Job Salaries to Customer Support Agent by Company
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| Company | average base salary in (usd) | range |
|---|---|---|
|
Collabera
Customer Support
|
$65,327/yr
|
RANGE: $58,601 - $72,053
|
|
SIXT
Customer Vehicle Service Agent
|
$68,973/yr
|
RANGE: $59,885 - $78,061
|
|
Domino's
Delivery and Customer Experience Agent
|
$61,035/yr
|
RANGE: $53,725 - $68,344
|
|
Unifi
Airport Customer Service Agent
|
$50,689/yr
|
RANGE: $45,811 - $55,567
|
|
American Pest Solutions
Customer Care Agent
|
$49,786/yr
|
RANGE: $44,995 - $54,577
|
|
Seastreak LLC
Customer Service Agent
|
$50,684/yr
|
RANGE: $45,807 - $55,561
|
|
Longwood Eye & LASIK Center
Call Center Agent/Customer Service
|
$42,309/yr
|
RANGE: $38,804 - $45,814
|
|
Experis
Customer Service Call Center Agent
|
$50,355/yr
|
RANGE: $45,539 - $55,172
|
|
Berkshire Bank
PT Customer Support Specialist
|
$55,731/yr
|
RANGE: $49,896 - $61,566
|
|
Evident Scientific
Rep., II - Customer Support
|
$54,732/yr
|
RANGE: $49,529 - $59,936
|
Top 10 Highest Paying Cities For Customer Support Agent Jobs in Massachusetts
It is important to understand how location impacts your career prospects in the United States.
There are some cities where a Customer Support Agent can find a job easily with a greater salary paid then achieve a higher standard of living.
Below is the top cities list for Customer Support Agent job salaries in Massachusetts.
Some cities can pay higher salaries for Customer Support Agent jobs, which can indicate that there is a large demand for Customer Support Agent positions in this city.
The following table shows top 10 cities where the Customer Support Agent salary is higher than other cities in Massachusetts.
Boston takes first place in this list, followed by Cambridge, Waltham.
The Customer Support Agent salary is $54,066 in Boston,
which is higher than the national average. There are 36 cities' Customer Support Agent salary higher than national average in Massachusetts.
The average salary for a Customer Support Agent in Massachusetts is $52,758,
but we found that the city with the highest salary for Customer Support Agent jobs is Boston, MA, and it is higher than Cambridge.
Customer Support Agent jobs in Boston can have the opportunity to earn higher salaries than in other cities in Massachusetts.
| CITY | ANNUAL SALARY | MONTHLY PAY | WEEKLY PAY | HOURLY WAGE |
| Boston | $54,066 | $4,506 | $1,040 | $26 |
| Cambridge | $54,066 | $4,506 | $1,040 | $26 |
| Waltham | $54,066 | $4,506 | $1,040 | $26 |
| Newton | $54,066 | $4,506 | $1,040 | $26 |
| Arlington | $54,066 | $4,506 | $1,040 | $26 |
| Brookline | $54,066 | $4,506 | $1,040 | $26 |
| Lynn | $54,066 | $4,506 | $1,040 | $26 |
| Malden | $54,066 | $4,506 | $1,040 | $26 |
| Medford | $54,066 | $4,506 | $1,040 | $26 |
| Quincy | $54,066 | $4,506 | $1,040 | $26 |
What Does a Customer Support Agent Do?
Here, the Customer Support Agent works closely with the sales department and is responsible for first-level troubleshooting of all consumer order issues.
Updated December 20, 2021
The Customer Support Agent also works closely with the production, sales, and supplies department, voicing consumer concerns and issues in order to affect better product and service provision to the consumers, hence, constantly guaranteeing consumer satisfaction.
Updated December 17, 2021
In this capacity, the Customer Support Agent maintains a vast knowledge of all the business’s promotional activities.
Updated December 16, 2021
The Customer Support Agent is responsible for providing support to all customers in regard to the processing of their orders, inclusive of the management of all order entry aspects.
Updated December 13, 2021
The Customer Support Agent is responsible for acting as a liaison for customers and the business and assists with complaints, errors, orders, cancellations, billing, and other queries.
Updated December 10, 2021
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Explore JobArchitectFrequently Asked Questions About a Customer Support Agent Salaries
What is the average of a Customer Support Agent in Massachusetts?
The Customer Support Agent salary range is from $46,677 to $59,065, and the average Customer Support Agent salary is $52,758/year in Massachusetts.
The Customer Support Agent's salary will change in different locations.
Which location pays the highest Customer Support Agent salary in the United States?
The Customer Support Agent salary in San Jose, CA is $61,144
which is the highest in the US.
What kinds of reasons will influence the Customer Support Agent's salary?
Besides the location, employees' education degree, related skills, and work experience also will influence the salary.
Try to improve your skills and experience to get a higher salary for the position of Customer Support Agent.
What is the growth rate of the Customer Support Agent's salary?
If you are thinking of becoming a Customer Support Agent or planning the next step in your career, find the detailed salary report of a Customer Support Agent.
