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As of August 01, 2026, the average salary for a Customer Support Agent in Maryland is $49,807 per year, which breaks down to an hourly rate of $24.
However, a Customer Support Agent's salary can vary significantly. Here’s a look at the typical salary range:
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Customer Support Agent Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $55,231 | $4,603 | $1,062 | $27 |
| Average | $49,807 | $4,151 | $958 | $24 |
| 25th Percentile | $46,791 | $3,899 | $900 | $22 |
Journey Clinical - Waldorf, MD
Journey Clinical - Easton, MD
Journey Clinical - Ellicott City, MD
Journey Clinical - Cumberland, MD
A Customer Support Agent's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a Customer Support Agent's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:
| Levels | Salary |
|---|---|
| Technical... Level Customer Support Agent | $38,716 |
| Customer ... Level Customer Support Agent | $50,017 |
| Technical... Level Customer Support Agent | $56,783 |
| Technical... Level Customer Support Agent | $77,050 |
| Technical... Level Customer Support Agent | $90,777 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Support Agents. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For Customer Support Agent roles, the industry you choose can affect earning potential by as much as 50% (the gap between the highest and lowest paying industries). Data shows that the Software & Networking and Biotechnology sectors offer the strongest compensation, at 25% above the average. In contrast, Customer Support Agent positions in Transportation or Edu., Gov't. & Nonprofit typically offer lower base pay, as these industries often view Customer Support Agent as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Software & Networking | $62,259 | $30.0 | 25% |
| Biotechnology | $59,769 | $29.0 | 20% |
| Pharmaceuticals | $59,769 | $29.0 | 20% |
| Energy & Utilities | $57,278 | $28.0 | 15% |
| Chemicals | $54,788 | $26.0 | 10% |
Understanding how a Customer Support Agent's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $55,231 | $4,603 | $1,062 | $27 |
| Average | $49,807 | $4,151 | $958 | $24 |
| 25th Percentile | $46,791 | $3,899 | $900 | $22 |
Ready to take the next step in your career? Browse thousands of current Customer Support Agent job openings on our job board. Use the search bar below to find your perfect match.
Journey Clinical
Hagerstown, MD
Journey Clinical | Hagerstown, MD
[Customer Service / Fully Remote] - Anywhere in U.S. / Competitive salary / Flexible hours - As a Customer Support Agent you'll: Manage day-to-day therapis... more
6 Days Ago
Leap LLC
Columbia, MD
Leap LLC | Columbia, MD
Job Description. Job Description. Hiring Locations. Must be based in the Baltimore, MD or Columbia, MD markets (or surrounding areas). About Us. At Leap, w... more
6 Days Ago
Xometry
Rockville, MD
Xometry | Rockville, MD
Customer Support InternXometry powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them ... more
6 Days Ago
SIXT USA
Baltimore, MD
SIXT USA | Baltimore, MD
Ready to elevate your customer service game. At SIXT, you'll be the star of customer engagement and vehicle management. From greeting customers with a smil... more
2 Days Ago
Maryland Speedy Tag & Title II LLC
Clinton, MD
Maryland Speedy Tag & Title II LLC | Clinton, MD
Job Description. Job Description. Benefits/Perks. Competitive Compensation. Paid Time Off. Career Growth Opportunities. . Job Summary. We are seeking a Cus... more
2 Days Ago
Southwest Airlines
Hagerstown, MD
Southwest Airlines | Hagerstown, MD
Join Southwest Airlines - a company with heart. In addition to the best pay in the airline industry, you will enjoy A+ benefits including Medical, Vision, ... more
2 Days Ago
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