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As of August 01, 2026, the average salary for a Customer Support Agent in Illinois is $49,237 per year, which breaks down to an hourly rate of $24.
However, a Customer Support Agent's salary can vary significantly. Here’s a look at the typical salary range:
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Customer Support Agent Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $54,599 | $4,550 | $1,050 | $26 |
| Average | $49,237 | $4,103 | $947 | $24 |
| 25th Percentile | $46,256 | $3,855 | $890 | $22 |
Journey Clinical - Villa Park, IL
Journey Clinical - Bourbonnais, IL
Journey Clinical - Freeport, IL
Journey Clinical - Rockford, IL
A Customer Support Agent's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a Customer Support Agent's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:
| Levels | Salary |
|---|---|
| Technical... Level Customer Support Agent | $38,273 |
| Customer ... Level Customer Support Agent | $49,444 |
| Technical... Level Customer Support Agent | $56,133 |
| Technical... Level Customer Support Agent | $76,168 |
| Technical... Level Customer Support Agent | $89,738 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Support Agents. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For Customer Support Agent roles, the industry you choose can affect earning potential by as much as 50% (the gap between the highest and lowest paying industries). Data shows that the Software & Networking and Biotechnology sectors offer the strongest compensation, at 25% above the average. In contrast, Customer Support Agent positions in Transportation or Edu., Gov't. & Nonprofit typically offer lower base pay, as these industries often view Customer Support Agent as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Software & Networking | $61,547 | $30.0 | 25% |
| Biotechnology | $59,085 | $28.0 | 20% |
| Pharmaceuticals | $59,085 | $28.0 | 20% |
| Energy & Utilities | $56,623 | $27.0 | 15% |
| Chemicals | $54,161 | $26.0 | 10% |
Understanding how a Customer Support Agent's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $54,599 | $4,550 | $1,050 | $26 |
| Average | $49,237 | $4,103 | $947 | $24 |
| 25th Percentile | $46,256 | $3,855 | $890 | $22 |
Ready to take the next step in your career? Browse thousands of current Customer Support Agent job openings on our job board. Use the search bar below to find your perfect match.
Journey Clinical
Rock Island, IL
Journey Clinical | Rock Island, IL
[Customer Service / Fully Remote] - Anywhere in U.S. / Competitive salary / Flexible hours - As a Customer Support Agent you'll: Manage day-to-day therapis... more
7 Days Ago
Journey Clinical
Ottawa, IL
Journey Clinical | Ottawa, IL
[Customer Service / Fully Remote] - Anywhere in U.S. / Competitive salary / Flexible hours - As a Customer Support Agent you'll: Manage day-to-day therapis... more
7 Days Ago
Journey Clinical
Washington, IL
Journey Clinical | Washington, IL
[Customer Service / Fully Remote] - Anywhere in U.S. / Competitive salary / Flexible hours - As a Customer Support Agent you'll: Manage day-to-day therapis... more
7 Days Ago
Journey Clinical
Bloomington, IL
Journey Clinical | Bloomington, IL
[Customer Service / Fully Remote] - Anywhere in U.S. / Competitive salary / Flexible hours - As a Customer Support Agent you'll: Manage day-to-day therapis... more
7 Days Ago
Journey Clinical
Champaign, IL
Journey Clinical | Champaign, IL
[Customer Service / Fully Remote] - Anywhere in U.S. / Competitive salary / Flexible hours - As a Customer Support Agent you'll: Manage day-to-day therapis... more
7 Days Ago
Journey Clinical
Danville, IL
Journey Clinical | Danville, IL
[Customer Service / Fully Remote] - Anywhere in U.S. / Competitive salary / Flexible hours - As a Customer Support Agent you'll: Manage day-to-day therapis... more
7 Days Ago
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