Support Desk Analyst Salary in Albany, New York

How much does a Support Desk Analyst make in Albany, NY?

As of March 01, 2025, the average annual salary for a Support Desk Analyst in Albany, NY is $60,741. Salary.com reports that pay typically ranges from $54,967 to $67,796, with most professionals earning between $49,710 and $74,220.

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Salary range for a Support Desk Analyst

$54,967 to $67,796

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Support Desk Analyst

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Job Openings for Support Desk Analyst in Albany, NY

What does a Support Desk Analyst do?

Common responsibilities of a Support Desk Analyst

Respond to and resolve incidents regarding hardware, software, and network issues on computer workstations and other devices in corporate offices, facilities, and locations.

October 14, 2022

Create and manage tickets for service requests, alerts, issues and incidents and follow through until service is restored.

January 28, 2023

Assisting world-wide users by responding to queries via chat, email, or phone regarding technical questions and problems.

March 11, 2023

Actively maintain documentation such as knowledge base articles or FAQs, inspect and assist in managing the ticketing system for trends to help drive improvements to the help desk as well as information technology systems, tools and products.

March 16, 2023

Support instance configurations, variances, workflows, website structures, user roles, accounts and permissions, and content types.

March 23, 2023

Demonstrated knowledge, expertise, and relevant experience providing a full range of Integrated Logistics Support (ILS) support services sustaining the mission of vessels assigned to operate across all theaters worldwide to include.

April 17, 2023

Document troubleshooting instructions used to resolve complex issues and publish to the Knowledge Base.

April 23, 2023

Understand the processes and procedures used to conduct business in the Manufacturing industry so you can provide support across the corporate enterprise.

April 27, 2023

Monitor voice-mail for calls received outside normal hours of operation, adding any request to the Help Desk Call Tracking Database system.

May 15, 2023

Provide technical guidance (written and verbal), training, and coordination of operational functions in a pro-active manner, including monitoring and preventative maintenance of systems executing the CHPS software suite.

May 16, 2023

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Support Desk Analyst Salary By Experience Levels in Albany, NY

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RELEVANT JOB EXPERIENCE

Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.

Support Desk Analyst Salary By Level of Education in Albany, NY

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LEVEL OF EDUCATION

Depending on the job, educational levels may have a significant impact on pay levels. Be informed and understand how things like education and certifications can help to increase potential earnings for the career you are interested in. Please visit Professional Salary Report for more details.

Average Salary Range for Support Desk Analyst in Albany, NY

Average Base Salary

Core compensation

54967

67796

60741

Average Total Cash Compensation

Includes base and annual incentives

55896

69628

62052

What is the average salary for Support Desk Analyst in 2025?

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Support Desk Analyst in Albany, NY. The base salary for Support Desk Analyst ranges from $54,967 to $67,796 with the average base salary of $60,741. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $55,896 to $69,628 with the average total cash compensation of $62,052.

View Average Salary for Support Desk Analyst as table

	Average Salary	Average Salary Range
Base Salary	$60,741	$54,967 - $67,796
Bonus	$1,310	$929 - $1,832
Total Pay	$62,052	$55,896 - $69,628

* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.

* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.

Support Desk Analyst Salary Near Albany, NY

CITY, STATE	AVERAGE SALARY RANGE	COMPARE TO Albany, NY
CITY, STATE Schenectady, NY	AVERAGE SALARY RANGE $54,822 - $67,618	COMPARE TO Albany, NY
CITY, STATE Troy, NY	AVERAGE SALARY RANGE $54,934 - $67,756	COMPARE TO Albany, NY
CITY, STATE Nassau, NY	AVERAGE SALARY RANGE $59,532 - $73,427	COMPARE TO Albany, NY
CITY, STATE Pittsfield, MA	AVERAGE SALARY RANGE $55,285 - $68,188	COMPARE TO Albany, NY
CITY, STATE Bennington, VT	AVERAGE SALARY RANGE $54,762 - $67,543	COMPARE TO Albany, NY
CITY, STATE Poughkeepsie, NY	AVERAGE SALARY RANGE $58,324 - $71,938	COMPARE TO Albany, NY

See salaries for Support Desk Analyst in locations close to Albany, NY. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.

About Albany, New York

Albany (/ˈɔːlbəni/ (listen) ALL-bə-nee) is the capital of the U.S. state of New York and the seat of Albany County. Albany is located on the west bank of the Hudson River approximately 10 miles (16 km) south of its confluence with the Mohawk River and approximately 135 miles (220 km) north of New York City. Albany is known for its rich history, commerce, culture, architecture, and institutions of higher education. Albany constitutes the economic and cultural core of the Capital District of New York State, which comprises the Albany–Schenectady–Troy, NY Metropolitan Statistical Area, including ...

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

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The Support Desk Analyst job could be listed using titles that are not exactly the same, but actually are for the same or very similar job. Here are some job titles in Albany, NY that might be a good fit for the type of job and salary you are looking for.

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