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Technical Customer Support Specialist Salary in Massachusetts

How much does a Technical Customer Support Specialist make in Massachusetts?

As of August 01, 2026, the average salary for a Technical Customer Support Specialist in Massachusetts is $80,371 per year, which breaks down to an hourly rate of $39.

However, a Technical Customer Support Specialist's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $102,973
  • Majority Range (25th-75th percentile): $71,711 to $92,202
  • Entry-Level (10th percentile): $63,826
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View as table View as graph 25% $71,711 10% $63,826 90% $102,973 75% $92,202 $80,371 50%(Median) Didn’t find job title? Click

Technical Customer Support Specialist Salaries by Percentile

Annual
Salary		 Monthly
Pay		 Weekly
Pay		 Hourly
Wage
75th Percentile $92,202 $7,683 $1,773 $44
Average $80,371 $6,698 $1,546 $39
25th Percentile $71,711 $5,976 $1,379 $34
Check out Technical Customer Support Specialist Job Openings in Massachusetts
Branch Specialist Technical Support

Sherwin-Williams - Randolph, MA

Branch Specialist Technical Support

Sherwin Williams - Randolph, MA

Technical Support Specialist Team Lead

Nova Biomedical - Waltham, MA

Service Coordinator Technical Support Specialist

Platinum Protection Systems LLC - Methuen, MA

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Key Factors That Influence Technical Customer Support Specialist Salaries

A Technical Customer Support Specialist's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects Technical Customer Support Specialist Salaries?

Experience is a primary driver of a Technical Customer Support Specialist's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:

  • Entry-Level (less than 1 year): $68,989
  • Early Career (1-2 years): $79,501
  • Mid-Level (2-4 years): $93,338
  • Senior-Level (5-8 years): $117,901
  • Expert (over 8 years): $83,827
Levels Salary
Technical... Level Technical Customer Support Specialist$68,989
Technical... Level Technical Customer Support Specialist$79,501
Technical... Level Technical Customer Support Specialist$93,338
Technical... Level Technical Customer Support Specialist$117,901
Technical... Level Technical Customer Support Specialist$83,827
$68,989 0 yr
$79,501 < 2 yrs
$93,338 2-4 yrs
$117,901 5-8 yrs
$83,827 > 8 yrs
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What Am I Worth?

Top Paying Cities for Technical Customer Support Specialists

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • Agawam: $76,181
  • Amherst: $76,738
  • Barre: $77,505

Technical Customer Support Specialist Salary by Industry: Top Paying Sectors

For Technical Customer Support Specialist roles, the industry you choose can affect earning potential by as much as 45% (the gap between the highest and lowest paying industries). Data shows that the Biotechnology and Aerospace & Defense sectors offer the strongest compensation, at 25% above the average. In contrast, Technical Customer Support Specialist positions in Edu., Gov't. & Nonprofit or Transportation typically offer lower base pay, as these industries often view Technical Customer Support Specialist as a support function rather than a direct revenue driver.

The top paying industries for a Technical Customer Support Specialist

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Biotechnology$100,463$48.025%
Aerospace & Defense$92,426$44.015%
Energy & Utilities$88,408$43.010%
Insurance$88,408$43.010%
Internet$88,408$43.010%

Technical Customer Support Specialist Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Technical Customer Support Specialist's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

  • Yearly
  • Monthly
  • Weekly
  • Hourly
  • Table View
Last Updated on August 01, 2026
$71,711
Average $80,371/year
$92,202
$5,976
Average $6,698/month
$7,683
$1,379
Average $1,546/week
$1,773
$34
Average $39/hour
$44
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $92,202 $7,683 $1,773 $44
Average $80,371 $6,698 $1,546 $39
25th Percentile $71,711 $5,976 $1,379 $34

Salaries of jobs related to Technical Customer Support Specialist

Find Your Next Technical Customer Support Specialist Job

Ready to take the next step in your career? Browse thousands of current Technical Customer Support Specialist job openings on our job board. Use the search bar below to find your perfect match.

United States

  • PIP, East Longmeadow, MA

    East Longmeadow, MA

    Customer Support Specialist

    PIP, East Longmeadow, MA | East Longmeadow, MA

    Job Description. Job Description. Benefits. 401(k). Competitive salary. Dental insurance. Employee discounts. Health insurance. Opportunity for advancement... more

    6 Days Ago

  • Tripleseat Software

    Concord, MA

    Customer Support Specialist

    Tripleseat Software | Concord, MA

    Job Description. Job Description. Tripleseat is the leading web-based event management and sales platform designed for restaurants, hotels, and unique venu... more

    6 Days Ago

  • Randstad

    Wilmington, MA

    Customer Support Specialist

    Randstad | Wilmington, MA

    Randstad - - Responsibilities: Serve as the primary point of contact for patients using our medical devices. Monitor device compliance and data quality. Pr... more

    6 Days Ago

  • Vencora

    Worcester, MA

    Customer Support Specialist

    Vencora | Worcester, MA

    Customer Service Representative. We are growing and hiring Customer Service Representatives to manage incoming customer queries and field questions regardi... more

    7 Days Ago

  • Broad Institute

    Burlington, MA

    Customer Support Specialist II

    Broad Institute | Burlington, MA

    Customer Support SpecialistBroad Clinical Labs (BCL) at the Broad Institute of MIT & Harvard is dedicated to solving the world's most challenging biomedica... more

    8 Days Ago

  • Klaviyo

    Boston, MA

    Customer Support Specialist

    Klaviyo | Boston, MA

    Job TitleJob DescriptionAt Klaviyo, we strive to make the world more equitable - it's one of our core values. Klaviyos (our employees) believe that everyon... more

    8 Days Ago

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