Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves routine and basic problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. ... view job details

Delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. Occasionally directed in sever... view job details

Delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. Work is closely managed. Works... view job details

Delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. Work is generally independent ... view job details

Responds to inquiries and requests from claimants, policyholders, and providers to support the timely handling of insurance claims. Provides information on claim status, coverage, documentation requirements, and next steps. Gathers and updates claim and customer information accurately within the claims system. Documents all interactions and follow-up actions according to established procedures. Ensures compliance with company policies, service standards, and regulatory requirements. Requires a high school diploma. Typically reports to a supervisor. Works under the close direction of senior per... view job details

Supervises a team of service center representatives that respond to employee inquiries regarding benefit programs, pay, and human resources policies. Responds to escalated issues and facilitates adequate resolutions. Monitors volume and quality of service to meet service level standards and goals. Trains and coaches team members on policy changes and employee self-service tools. Coordinates staffing schedules. Typically requires a bachelor's degree. Typically reports to a manager. Supervises a small group of para-professional staff in an organization characterized by highly transactional or re... view job details

Designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Assesses training effectiveness and defines future needs by reviewing and analyzing staff performance me... view job details

Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up or additional information as needed. Provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction. May be assigned to support products that are more complex or critical. May utilize ... view job details

Supervises a team of claims service representatives to ensure timely and accurate response to claims-related inquiries and requests. Assigns and monitors workload to balance volume and meet established service and quality standards. Reviews interactions and case handling to verify accuracy, professionalism, and adherence to procedures. Provides coaching, training, and day-to-day guidance to support representative development and performance. Resolves escalated service issues and complaints from claimants, policyholders, and providers. Ensures compliance with regulatory requirements, company po... view job details

The General Cleaner is responsible for general cleaning and maintenance duties which may include: vacuuming, dusting, item washing, trash collecting and proper sorting. Works to ensure offices, patient/guest rooms, facilities, and other specified areas are kept in a clean and orderly condition. Being a General Cleaner typically reports to a supervisor. May require a high school diploma or its equivalent. Being a General Cleaner possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of ge... view job details

Supervises the team responsible for handling inquiries and operational transactions that support the administration of health insurance services. Supports daily health insurance service operations by answering inquiries regarding policies, coverage, eligibility, and other plan provisions. Handles escalated service inquiries regarding policies or claims and ensures client satisfaction. Monitors performance of each service area, including but not limited to account implementation, client support, claim processing, and enrollment and eligibility. Requires a bachelor's degree. Typically reports to... view job details

Performs general manual labor tasks including loading, unloading, lifting, digging, and moving materials. Operates a variety of tools to complete assignments according to internal and external policies and regulations. Assembles and disassembles machines, tools, and other work-related equipment. Assists engineers and a variety of other functions with manual labor tasks as needed. May require a high school diploma. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May r... view job details

Leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions f... view job details

Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer. Develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries. Uses a customer relationship application or database to record activities and research product information. May require a bac... view job details

Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer. Develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries. Uses a customer relationship application or database to record activities and research product information. May require a bac... view job details

Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer. Develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries. Uses a customer relationship application or database to record activities and research product information. May require a bac... view job details

Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer. Develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries. Uses a customer relationship application or database to record activities and research product information. May require a bac... view job details

The Food Counter Service Clerk is responsible for various attendant duties including making sandwiches and placing food in display cases. Responds and attends to patron requests. Being a Food Counter Service Clerk may require a high school diploma or its equivalent. Has knowledge of proper food handling procedures and government regulations regarding the food code. Being a Food Counter Service Clerk may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. view job details

The Food Service Counter Attendant is responsible for various attendant duties including making sandwiches and placing food in display cases. Responds and attends to patron requests. Being a Food Service Counter Attendant may require a high school diploma or its equivalent. Has knowledge of proper food handling procedures and government regulations regarding the food code. Being a Food Service Counter Attendant may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional ... view job details

Understanding of the underground and overhead construction, maintenance and operation of the electrical distribution system and associated regulatory requirements, including environmental regulations, safety policies and procedures, and hazardous waste ma Communicate effectively with a wide range of individuals including project owners, architects, general contractors, management, crew members, etc. Schedule work assignments and monitor work priorities and standards for the Maintenance Department. view job details