The Human Resources Service Center Representative I maintains information systems, prepares appropriate documentation, and processes necessary paperwork. Responsible for responding to employee questions and inquiries about employee benefit programs and human resources policies. Being a Human Resources Service Center Representative I may require an associate's degree. Resolves matters pertaining to employee benefit programs, including life, health, disability insurance, medical/dependent care spending accounts, COBRA, income continuance, and paid time off as well as retirement and pension plans... view job details

The Intermediate HR Service Center Representative maintains information systems, prepares appropriate documentation, and processes necessary paperwork. Responsible for responding to employee questions and inquiries about employee benefit programs and human resources policies. Being an Intermediate HR Service Center Representative may require an associate's degree. Resolves matters pertaining to employee benefit programs, including life, health, disability insurance, medical/dependent care spending accounts, COBRA, income continuance, and other paid time off as well as retirement and pension pl... view job details

The Human Resources Service Center Representative III maintains information systems, prepares appropriate documentation, and processes necessary paperwork. Responsible for responding to employee questions and inquiries about employee benefit programs and human resources policies. Being a Human Resources Service Center Representative III may require an associate's degree or its equivalent. Resolves matters pertaining to employee benefit programs, including life, health, disability insurance, medical/dependent care spending accounts, COBRA, income continuance, and other paid time off as well as ... view job details

The Senior HR Service Center Representative maintains information systems, prepares appropriate documentation, and processes necessary paperwork. Responsible for responding to employee questions and inquiries about employee benefit programs and human resources policies. Being a Senior HR Service Center Representative may require an associate's degree or its equivalent. Resolves matters pertaining to employee benefit programs, including life, health, disability insurance, medical/dependent care spending accounts, COBRA, income continuance, and other paid time off as well as retirement and pensi... view job details

The Heavy Equipment Field Service Technician work is done in shop or customers location. Removes, installs, repairs, disassembles, assembles, performs failure analyses of all equipment including engines, electrical systems, hydraulics, transmissions, power train, brakes, steering, and electronic and computer applications. Being a Heavy Equipment Field Service Technician requires a high school diploma. Home base is away from shop. In addition, Heavy Equipment Field Service Technician typically reports to a supervisor or manager. Being a Heavy Equipment Field Service Technician works independent... view job details

The Customer Service Center Scheduler I assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Responsible for monitoring the contact center workload and scheduling function. Being a Customer Service Center Scheduler I assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. In addition, Customer Service Center Scheduler I ma... view job details

The Customer Service Center Scheduler II analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Responsible for monitoring the contact center workload and scheduling function. Being a Customer Service Center Scheduler II maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. In addition, Customer Service Center Scheduler II may require a bachelor's d... view job details

The Customer Service Center Forecasting/Optimization Supervisor is responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Leads contact center scheduling function daily activities. Being a Customer Service Center Forecasting/Optimization Supervisor provides recommendations for improving contact center scheduling and operations. Coordinates with management to forecast headcount needs and develop staffing plan. In addition, Customer Service Center Forecasting/Optimization Supervisor advanced analytical skills are typically required. Typically r... view job details

The Customer Service Center Scheduler III analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Responsible for monitoring the contact center workload and scheduling function. Being a Customer Service Center Scheduler III maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. In addition, Customer Service Center Scheduler III may require a bachelor'... view job details

The Health Insurance Service Operations Lead handles escalated service inquiries regarding policies or claims and ensures client satisfaction. Supervises daily health insurance operations in multiple service areas, including account installation, implementation, client support, contract administration, claim processing, and enrollment and eligibility. Being a Health Insurance Service Operations Lead typically requires a bachelor's degree. Monitors performance of each service area. In addition, Health Insurance Service Operations Lead typically reports to a manager. The Health Insurance Service... view job details

The Technical Field Service Supervisor, Senior oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Supervises field service personnel who perform on-site support and technical assistance with various products or equipment. Being a Technical Field Service Supervisor, Senior implements methods, guidelines, and policies to facilitate efficient service delivery. Researches and answers difficult customer questions about product features or issues and recommends appropriate upgrades. In addition, Technical Field Service Supervi... view job details

The IT Service Desk Senior Supervisor supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Supervises the staff and the day-to-day operations of an organization's technical help desk. Being an IT Service Desk Senior Supervisor ensures the latest product/technical updates and policies are available and communicated to the team. Trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. In addition, IT Service Desk Se... view job details

The Field Service Engineering Supervisor, Senior schedules and trains field service representatives. Oversees field service personnel who perform on-site routine services including installation, maintenance, and repair. Field Service Engineering Supervisor, Senior, a level III supervisor has full authority and may be considered lower middle management. Responsibilities also include maintaining offices and facilities including ensuring inventory is fully stocked. In addition, Field Service Engineering Supervisor, Senior may require a bachelor's degree in area of specialty. Typically reports to ... view job details

The Customer Service and Support Representative III resolves complex or unusual requests and problems that may require a customized response and communicates solution or requested information to the customer. Responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Being a Customer Service and Support Representative III provide updates to other internal teams on customer needs and factors that contribute to customer satisfaction. Analyze a customer's service needs and refer to other service or technical departments for follow up or additional informati... view job details

The Inbound Customer Support and Service Supervisor monitors metrics and targets for service volume, sales, and timeliness. Supervises inbound contact center agents and operations focusing on selling products or services. Being an Inbound Customer Support and Service Supervisor implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Responds to escalated calls with remedies or solutions. In addition, Inbound Customer Support and Service Supervisor prepares staff work schedules to ensure ... view job details

The Inbound Customer Support and Service Supervisor, Sr. monitors metrics and targets for service volume, sales, and timeliness. Supervises inbound contact center agents and operations focusing on selling products or services. Being an Inbound Customer Support and Service Supervisor, Sr. implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Responds to escalated calls with remedies or solutions. In addition, Inbound Customer Support and Service Supervisor, Sr. prepares staff work sched... view job details

The Customer Service and Support Team Leader responds to and resolves escalated issues and/or unique or complex requests from customers. Acts as team lead for a customer service team that responds to phone or e-mail, non-technical service requests from customers. Being a Customer Service and Support Team Leader identifies system and workflow improvements to enhance the team's efficiency. Monitors daily workflow and ensures that correct procedures are followed. In addition, Customer Service and Support Team Leader coaches and guides less experienced team members. May assist manager with schedul... view job details

The Client Service and Support Specialist I resolves problems and communicates solutions or requested information to the customer. Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Being a Client Service and Support Specialist I develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries. Analyzes a customer's service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer. In addition, Client Service and S... view job details

The Client Service and Support Specialist II resolves problems and communicates solutions or requested information to the customer. Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Being a Client Service and Support Specialist II develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries. Analyzes a customer's service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer. In addition, Client Service and... view job details

The Client Service and Support Specialist III resolves problems and communicates solutions or requested information to the customer. Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Being a Client Service and Support Specialist III develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries. Analyzes a customer's service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer. In addition, Client Service a... view job details